Email Customer Service Agent
Budget: $2 – $8 USD
Job Summary:
We are looking for a customer-focused Email Customer Service Agent to join our team. The successful candidate will be responsible for providing excellent customer service and assistance to customers via email.
Responsibilities:
• Respond promptly and professionally to customer inquiries and complaints via email
• Maintain an organized inbox and ensure all emails are responded to in a timely manner
• Provide accurate, valid and complete information to customers
• Follow up with customers to ensure their satisfaction
• Troubleshoot customer issues and provide solutions
• Keep records of customer interactions and transactions
• Ensure customer satisfaction and provide professional customer service
Skills & Experience Required:
• Proven work experience as an Email Customer Service Agent
• Excellent written and verbal communication skills
• Knowledge of customer service principles and practices
• Good problem-solving, decision-making and multitasking skills
• Ability to work independently and as part of a team
• Strong computer literacy, including experience with email programs
Attitude:
• Positive attitude and strong work ethic
• Ability to handle difficult customer situations with tact and diplomacy
• Willingness to learn and improve
Additional Experience Preferred:
• Experience with Shopify and Gorgias
Work Hours:
• 3-5 hours per day
Write the words: PROFESSIONAL CUSTOMER SERVICE at the top of your application so I know this is a real application.
We are looking for a customer-focused Email Customer Service Agent to join our team. The successful candidate will be responsible for providing excellent customer service and assistance to customers via email.
Responsibilities:
• Respond promptly and professionally to customer inquiries and complaints via email
• Maintain an organized inbox and ensure all emails are responded to in a timely manner
• Provide accurate, valid and complete information to customers
• Follow up with customers to ensure their satisfaction
• Troubleshoot customer issues and provide solutions
• Keep records of customer interactions and transactions
• Ensure customer satisfaction and provide professional customer service
Skills & Experience Required:
• Proven work experience as an Email Customer Service Agent
• Excellent written and verbal communication skills
• Knowledge of customer service principles and practices
• Good problem-solving, decision-making and multitasking skills
• Ability to work independently and as part of a team
• Strong computer literacy, including experience with email programs
Attitude:
• Positive attitude and strong work ethic
• Ability to handle difficult customer situations with tact and diplomacy
• Willingness to learn and improve
Additional Experience Preferred:
• Experience with Shopify and Gorgias
Work Hours:
• 3-5 hours per day
Write the words: PROFESSIONAL CUSTOMER SERVICE at the top of your application so I know this is a real application.