Customer support for Fintech app (must be based in Kenya)
Budget: £10 – £15 GBP
About the company:
The Cashlet app aims to be the first fully, digital, online investment platform that enables Kenyans to invest in multiple unit trusts funds in a modern way. It address the problem of simplicity, deposit and withdrawal flexibility, low minimum amounts, safety, financial literacy, and attractive returns, which is are at the core of the challenges with saving and investing in the country. Our mission is to help people invest, manage and grow their money in the simplest way possible. Most industries in Kenya have been transformed by the power of technology and mobile apps. Unfortunately, the personal finance industry, including savings and investing space, has been left behind and we are looking to change this together with our partners. We want to uberize the space.
We are embarking on an exciting journey and we are building features that will ensure that the Cashlet app is not “just another financial app” but a one-stop shop for you to manage, invest, and grow your money minus all the complications. Our mission is to support the next 5m Kenyans to become financially healthy.
Website - (https://www.cashlet.co.ke)
Android mobile app - (https://cashlet.app/gpfl)
Who are we looking for?
We're looking for customer support specialists with a mind for business and strong communication skills. The role involves responsibility for email, phone, and live chat customer support channels for the company to deliver high-quality customer satisfaction for our users.
We are looking for the right individual, who has the motivation, commitment, and skill-set, and who makes a personal commitment to giving top-quality, consistent performance because that's just who they are and what we want.
The person must be based in Kenya.
Budget:
Our budget is $5 to $10 per hour . This is expected to be a long-term engagement for the next 8-12 months.
How to apply:
If this sounds like you, please apply by following the instructions below:
1. Get familiar with what we are trying to achieve by reviewing the content on our website: (https://www.cashlet.co.ke)
2. Download the Cashlet app (https://cashlet.app/gpfl) and go through the onboarding process to get a feel for how the app works. Share evidence in your application that this has been done.
3. Put together a short write-up of the list of frequently asked questions that you would expect to come from our customers and an overview of how you will answer/attend to those questions to ensure customer understanding and satisfaction, if you are hired (should be short and straightforward - no more than 200 words)
4. In your proposal please start the first line with ""purple elephant"" so that I know you read the complete job description.
Process:
After reviewing all applications, Ernest will contact select applicants for a quick 15 mins audio interview
The Cashlet app aims to be the first fully, digital, online investment platform that enables Kenyans to invest in multiple unit trusts funds in a modern way. It address the problem of simplicity, deposit and withdrawal flexibility, low minimum amounts, safety, financial literacy, and attractive returns, which is are at the core of the challenges with saving and investing in the country. Our mission is to help people invest, manage and grow their money in the simplest way possible. Most industries in Kenya have been transformed by the power of technology and mobile apps. Unfortunately, the personal finance industry, including savings and investing space, has been left behind and we are looking to change this together with our partners. We want to uberize the space.
We are embarking on an exciting journey and we are building features that will ensure that the Cashlet app is not “just another financial app” but a one-stop shop for you to manage, invest, and grow your money minus all the complications. Our mission is to support the next 5m Kenyans to become financially healthy.
Website - (https://www.cashlet.co.ke)
Android mobile app - (https://cashlet.app/gpfl)
Who are we looking for?
We're looking for customer support specialists with a mind for business and strong communication skills. The role involves responsibility for email, phone, and live chat customer support channels for the company to deliver high-quality customer satisfaction for our users.
We are looking for the right individual, who has the motivation, commitment, and skill-set, and who makes a personal commitment to giving top-quality, consistent performance because that's just who they are and what we want.
The person must be based in Kenya.
Budget:
Our budget is $5 to $10 per hour . This is expected to be a long-term engagement for the next 8-12 months.
How to apply:
If this sounds like you, please apply by following the instructions below:
1. Get familiar with what we are trying to achieve by reviewing the content on our website: (https://www.cashlet.co.ke)
2. Download the Cashlet app (https://cashlet.app/gpfl) and go through the onboarding process to get a feel for how the app works. Share evidence in your application that this has been done.
3. Put together a short write-up of the list of frequently asked questions that you would expect to come from our customers and an overview of how you will answer/attend to those questions to ensure customer understanding and satisfaction, if you are hired (should be short and straightforward - no more than 200 words)
4. In your proposal please start the first line with ""purple elephant"" so that I know you read the complete job description.
Process:
After reviewing all applications, Ernest will contact select applicants for a quick 15 mins audio interview
Related categories:
Customer Support
Phone Support
Customer Service
Email Handling
Customer Experience