Customer support for English-speaking users of crowdfunding platform (India, Malaysia)

・General: Customer support for English-speaking users of crowdfunding platform

・About us: We’re a Japanese company that is managing a global donation-type crowdfunding platform named Airfunding, where people from many countries, especially in Asian countries like India or Malaysia, can open projects to collect funds for personal causes.
https://www.airfunding.net/

・Premises
We’re looking for 2 English speaking persons (one from India, and one from Malaysia) to join our Customer Support team to assist English-speaking users in the process of creating and opening projects in our crowdfunding platform, and help them solve their doubts and problems with the service, especially during the process of receiving the collected funds.

・What is the job about?
Main tasks:
-Customer support in English
-Users identity verification tasks
Characteristics:
-Work time: 4 hours a day from Friday to Tuesday
-Weekends and public holidays free (according to your country’s calendar)
-Hourly wage: $4 USD
・Requirements:
-Living in one of these countries: India, Malaysia
-Business level of English
-Experience in Customer Service
-Able to communicate swiftly and on time
-Good access to internet connection
-Empathy and personal communication skills
-Computer skills
-World and Excel
・Nice to have
-Knowledge on crowdfunding
-Other languages: Hindi or Malay
-Experience using Zendesk


・Hiring Process
If you want to join our international team, don't hesitate to apply! In your message, please let us know a little about your customer service experience.
We will screen the applications and all applicants who passed the screening will then be invited to a web interview.
Web interview (about 20~30 min.)

Looking forward to your applications!