Customer support and back-office consultancy
Budget: €6 – €12 EUR
A client of mine is looking to expand their customer support and back-office team, by hiring an agency or a few individual contractors.
Tasks will consist of:
- Reviewing and assigning tickets in Zendesk (escalating tickets to the right departments)
- Responding to first line customer support tickets (email and live chat, English language)
- Performing customer identity controls using web-based back-office tool
- Performing random and targeted customer controls using web-based back-office tool
Training and practicalities:
- Training will be given
- Accounts and access to systems will be provided
- You will be added to the company’s slack for internal communications
Requirements:
- Proficient in English language
- Experience with Zendesk is prefered (but not a requirement as training will be provided)
- You must provide your own internet access
- You must have a capable computer that can access the internet and run the Chrome browser
- The computer will have to undergo a security review
- You will need to pass a training session and sign a contractor agreement
- You will have to undergo a KYC check (the company is required to identify the people who will access their systems)
This is remote work, and you can engage from anywhere in the world, as long as the above requirements are met.
The client prefers long time engagement, and each individual person (even if engaging an agency) will have to undergo training and certification to access the systems.
Payment is offered against monthly invoice.
Tasks will consist of:
- Reviewing and assigning tickets in Zendesk (escalating tickets to the right departments)
- Responding to first line customer support tickets (email and live chat, English language)
- Performing customer identity controls using web-based back-office tool
- Performing random and targeted customer controls using web-based back-office tool
Training and practicalities:
- Training will be given
- Accounts and access to systems will be provided
- You will be added to the company’s slack for internal communications
Requirements:
- Proficient in English language
- Experience with Zendesk is prefered (but not a requirement as training will be provided)
- You must provide your own internet access
- You must have a capable computer that can access the internet and run the Chrome browser
- The computer will have to undergo a security review
- You will need to pass a training session and sign a contractor agreement
- You will have to undergo a KYC check (the company is required to identify the people who will access their systems)
This is remote work, and you can engage from anywhere in the world, as long as the above requirements are met.
The client prefers long time engagement, and each individual person (even if engaging an agency) will have to undergo training and certification to access the systems.
Payment is offered against monthly invoice.