Customer support - Slovenian agent (freelancer)

Job description (work from home)
We are looking for a Slovenian-speaking customer service representative. You will be responsible for providing service information and resolving customer queries via email and phone (inbound and outbound).
The fixed working days will be Monday to Friday 4 flexible hours per day. The hourly wage will be six euros.

Responsibilities
Effectively manage customer queries, subscriptions, complaints, and refunds via email and phone.
Identify customer's needs, clarify information, research every issue, and provide solutions and alternatives.
Have a positive attitude and empathy for your customers’ needs.
Be patient and understanding towards the customers and solve problems professionally and promptly.
To provide accurate, valid, and complete information about our products and services.

Competencies
Customer service oriented with at least one year of relevant experience.
Fluent in the Slovenian language
Familiarity with CRM systems and practices
A detail-oriented problem solver