Customer service rep

Provide exceptional customer service via phone channel. Potential opportunity for to add chat at a later date.
• Handling inbound/outbound calls
• Respond to “Where is my order?” calls
• Assisting customers with product questions
• Placing new orders/volume orders
• Handling existing orders: returns/replacements
• Provide store-specific support
• Tracking shipments
• Gift Card/Loyalty Card support
• Dispositioning all calls
• Deliver first call resolution with white glove service