Customer service job in Cambodia
Budget: $750 – $1,500 USD
JOB DESCREPTION: Customer Service Executives (English Speaking)
The Customer Service Executives/Associate will provide professional, timely, and accurate responses to our investors queries via email or phone, ensuring that clients are treated respectfully and with due diligence related to deposits, withdrawals, trading etc. In addition, the Customer Service Associate will be pro-active regarding client's automatic payments, voicemails, emails, database updates and any correspondences incoming during non-business hours.
Duties AND Responsibilities:
· Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness.
· Answer telephones; provide positive initial contact and follow-through to meet requests or solve client's concerns, as well as “upsell” when opportunity arises.
· Handle client's correspondences (i.e., voicemails and emails).
· Record payments, withdrawals and deposits and deliver the appropriate forms to the Data Processing Center for processing.
· Provide instruction to callers on how to deposit or withdraw online.
· Research and solve client's issues.
· Provide information to units, members, clients and prospective members on current programs.
· Follow up on rejected payments transactions.
· Outreach to donors on fundraising matters and demographic information as required.
· Complete short-term assignments.
· Other duties as assigned.
Essential Functions:
· Operate accurately and efficiently in a fast-paced environment.
· Excellent organization, computer, communication, and technical skills are required with a high degree of accuracy.
· Manage a recurring services process which includes sending notices of expiration, renewals, and billing.
· Provide excellent customer service via phone and email with respect to request for action, order entry, expediting, lead times, billing, and documentation.
· Coordinate with regional sales teams, reps, and internal departments to meet customer’s needs.
Qualifications
· 0-2 years equivalent experience.
· Ability to work with both professional staff and volunteer leadership.
· Familiarity with and/or willingness to adopt new technologies.
· Ability to transition easily from one activity to another.
· Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure.
· Excellent organizational skills and the ability to pay close attention to detail.
Job Type: Full-time
Customer Service Associate skills and qualifications
A Customer Service Associate uses many soft skills and transferable skills to provide the best experiences to customers that they can, including:
Great communication abilities, including written and verbal communication In English and Dutch.
Patience, empathy and professionalism
Good problem-solving and decision-making capabilities
Basic computer skills, including data entry, website navigation and other software
Effective time management, prioritization and multitasking skills
Ability to work in a team setting
In-depth understanding of the company’s products or services
Benefits: Free Food & Accommodation, all travel visa and flight costs will be covered
Salary: $2000- $5000 Per Month + Incentives
PHOENIX GROUP PHNOM PENH CAMBODIA CO., LTD.
Company Number: 00028428
Status: Registered
Incorporation Date: 4 October 2017 (almost 5.5 years)
Company Type: Private Limited Company
Jurisdiction: Cambodia
Registered Address: Phum Tuol Kouk, Tuol Sangkae, Ruessei Kaev, Phnom Penh, 12105, Cambodia
Directors / Officers: QINGHUI, director
Candidates should be able to join as soon as possible.
Please share CV/Passport/Resume and a short introduction video.
We are looking forward for your applications.
Kind regards,
Sam, Phoenix Group
+855-719739321 (WhatsApp & Telegram)
+1 234 901 1010 (WhatsApp)
The Customer Service Executives/Associate will provide professional, timely, and accurate responses to our investors queries via email or phone, ensuring that clients are treated respectfully and with due diligence related to deposits, withdrawals, trading etc. In addition, the Customer Service Associate will be pro-active regarding client's automatic payments, voicemails, emails, database updates and any correspondences incoming during non-business hours.
Duties AND Responsibilities:
· Meeting service performance and transaction standards for Customer Service and striving to improve efficiency and effectiveness.
· Answer telephones; provide positive initial contact and follow-through to meet requests or solve client's concerns, as well as “upsell” when opportunity arises.
· Handle client's correspondences (i.e., voicemails and emails).
· Record payments, withdrawals and deposits and deliver the appropriate forms to the Data Processing Center for processing.
· Provide instruction to callers on how to deposit or withdraw online.
· Research and solve client's issues.
· Provide information to units, members, clients and prospective members on current programs.
· Follow up on rejected payments transactions.
· Outreach to donors on fundraising matters and demographic information as required.
· Complete short-term assignments.
· Other duties as assigned.
Essential Functions:
· Operate accurately and efficiently in a fast-paced environment.
· Excellent organization, computer, communication, and technical skills are required with a high degree of accuracy.
· Manage a recurring services process which includes sending notices of expiration, renewals, and billing.
· Provide excellent customer service via phone and email with respect to request for action, order entry, expediting, lead times, billing, and documentation.
· Coordinate with regional sales teams, reps, and internal departments to meet customer’s needs.
Qualifications
· 0-2 years equivalent experience.
· Ability to work with both professional staff and volunteer leadership.
· Familiarity with and/or willingness to adopt new technologies.
· Ability to transition easily from one activity to another.
· Ability to multi-task, managing multiple concurrent projects, while meeting deadlines under pressure.
· Excellent organizational skills and the ability to pay close attention to detail.
Job Type: Full-time
Customer Service Associate skills and qualifications
A Customer Service Associate uses many soft skills and transferable skills to provide the best experiences to customers that they can, including:
Great communication abilities, including written and verbal communication In English and Dutch.
Patience, empathy and professionalism
Good problem-solving and decision-making capabilities
Basic computer skills, including data entry, website navigation and other software
Effective time management, prioritization and multitasking skills
Ability to work in a team setting
In-depth understanding of the company’s products or services
Benefits: Free Food & Accommodation, all travel visa and flight costs will be covered
Salary: $2000- $5000 Per Month + Incentives
PHOENIX GROUP PHNOM PENH CAMBODIA CO., LTD.
Company Number: 00028428
Status: Registered
Incorporation Date: 4 October 2017 (almost 5.5 years)
Company Type: Private Limited Company
Jurisdiction: Cambodia
Registered Address: Phum Tuol Kouk, Tuol Sangkae, Ruessei Kaev, Phnom Penh, 12105, Cambodia
Directors / Officers: QINGHUI, director
Candidates should be able to join as soon as possible.
Please share CV/Passport/Resume and a short introduction video.
We are looking forward for your applications.
Kind regards,
Sam, Phoenix Group
+855-719739321 (WhatsApp & Telegram)
+1 234 901 1010 (WhatsApp)
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