Customer service Manager

Job ID: 32560068

Budget: $3,000 – $5,000 USD

We are looking for candidates to fill a number of available Customer Service Manager
(CSM) positions with us and are ready to give you a try. We treasure our hired
personnel and offer best conditions ever for this kind of employment.
About Us: BannerVe is a Digital Transformation and Marketing agency. One of the basic directions of
the company's work is sphere of digital marketing. Among latest marketing BannerVe features is a
new online marketing system thanks to which numerous business from all over the world promote
their goods and services.
BannerVe is cooperating with worldwide known manufacturers and huge online stores and welcoming
thousands of new clients. In addition we offer investors from all over the world to earn on investing in
advertising provided by the agency at numerous partners’ cites.
Other directions - BannerVe work in the field of rebranding, web design, application design, solutions
for e-commerce, cryptocurrencies and more. Our goal is to improve digital services for our customers,
make them fast, easy to use and profitable. In 2020 the company expanded its activities in the United
States and Canada. BannerVe is certified and has all the necessary licenses.
More information on our website: BannerVe - World of digital marketing https://bannerve.com
About the Position: Client service manager (CSM) is in charge of supporting BannerVe current
customers and promote new customers to join us. His task is mutual and efficient communication
along with beneficial cooperation.
At this time, the offered position is a remote, on-line opportunity with a flexible schedule. Moreover in
2022 we are planning to set up our fully operational US and Canada-based representative offices and
our most successful and promising candidates will be offered to work there.
Contract Type: Renewable (Permanent)
Employment Type: Full / Part Time
Office Location: USA / Canada
CSM will support current customers and stimulate customer loyalty, expand customer base, provide
daily support, recommend different options for company products, regularly report to management,
update customer information. CSM works on-line, his tools are Google services, instant messengers
and web applications (CRM).
Part-time pay: $ 1,800 USD/ $ 3,400 CAD every 30 days
Full-time pay: $ 3 400 USD/ $ 4,500 CAD every 30 days
Cooperation with BannerVe has the following advantages:
● High salary;
● flexible working conditions;
● friendly and respectful environment
● Annual leave of 30 days, which is fully paid
Employee incentive program
● Virtual platform for corporate learning and development
● Engaging work environment.
● Covered medical expenses of USD 3,000 / CAD 4,000 annually;
● Employee incentive program
● Virtual platform for corporate learning and development
● Engaging work environment.
● Covered medical expenses of USD 3,000 / CAD 4,000 annually;
BANNERVE provides future career growth. CSM has the opportunity to become the Head of the
Customer Service department or the Head of a Regional division. We are actively developing in the
US and Canadian markets and our employees are growing with us.
CSM’s Responsibilities:
Daily follow up and customer communication, assisting with any issues within the ongoing project;
Synthesize customer feedback and work with internal teams to respond to customers` needs;
Being the main point of contact between the company and a client
Identify new business opportunities and ways customers can continue to derive value through the
BannerVe relationship;
Collaborate with other BannerVe teams to ensure adoption and a successful renewal among
customers;
When appropriate, recommend additional BannerVe services to drive success;
Prepare proper paperwork for billing, and ensure proper authorization for invoicing,
billing, and shipments as outlined by the SOPS (Standard Operating Processes);
Assist in processing customer payments.
Related categories: Excel Customer Support CRM Call Center Spreadsheets