Customer Support Specialist Needed
Budget: $750 – $1,500 USD
We are looking for a smart and enthusiastic Customer Support Specialist to join our Customer Support team in the US. We are open to remote employees for this position.
As a main point of contact for our customers, team members in this role will provide high level technical assistance for our products, but also gather and communicate important information regarding customer challenges. This role involves working closely and collaboratively with the Engineering and Customer Success teams to provide our customers with the best possible user experience when working with our products.
Responsibilities:
- Answer customer questions accommodating and adapting answers to a wide range of customer skill levels
- Troubleshoot a variety of technical issues, fixing issues for customers or escalating to Engineering where needed
- Explain and educate customers on product functionality and refer them to relevant documentation
- Keep customers regularly updated throughout the investigation of issues
- Escalate suggestions on new features to the Product team on behalf of our customers
- Assist in the creation and maintenance of technical documentation
The ideal candidate will have:
- Fluent English language skills - written and oral
- Experience of working in a fast-paced Customer Support environment
- Experience in replying to and resolving customer issues over email
- Excellent written and oral communication
- Creative, efficient problem solving skills
- The ability to quickly learn and understand new technologies
- A positive, self-starter attitude with good organization and attention to detail
- Flexibility to work outside of standard business hours where required
- Experience working remotely in a SaaS Customer Support environment
As a main point of contact for our customers, team members in this role will provide high level technical assistance for our products, but also gather and communicate important information regarding customer challenges. This role involves working closely and collaboratively with the Engineering and Customer Success teams to provide our customers with the best possible user experience when working with our products.
Responsibilities:
- Answer customer questions accommodating and adapting answers to a wide range of customer skill levels
- Troubleshoot a variety of technical issues, fixing issues for customers or escalating to Engineering where needed
- Explain and educate customers on product functionality and refer them to relevant documentation
- Keep customers regularly updated throughout the investigation of issues
- Escalate suggestions on new features to the Product team on behalf of our customers
- Assist in the creation and maintenance of technical documentation
The ideal candidate will have:
- Fluent English language skills - written and oral
- Experience of working in a fast-paced Customer Support environment
- Experience in replying to and resolving customer issues over email
- Excellent written and oral communication
- Creative, efficient problem solving skills
- The ability to quickly learn and understand new technologies
- A positive, self-starter attitude with good organization and attention to detail
- Flexibility to work outside of standard business hours where required
- Experience working remotely in a SaaS Customer Support environment