Customer Support Specialist

Job Brief Description
We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.
Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software.
Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.
Responsibilities
Responds to customer queries in a timely and accurate way, via phone, email or chat
Were able to authenticate the account and perform two-factor Authentication if needed.
Discuss the features and benefits of the product. Educate self-service option by walking through the website. We’re able to perform basic troubleshooting steps and follow guidelines

note we only hired living in Europe, North America, South America and Australia