Customer Support Job -- 2
Budget: $2 – $8 AUD
We are the leading Party Hire company in Sydney and are looking to add a new team member that would be an exceptional Customer Success Specialist to help our growing team.
Important skills you’ll need to succeed in this role include:
- Good verbal and written communication through phone, SMS, chat, and email (You will need audio sent of your voice)
- Digital literacy using Google Docs/Drive, data entry, multiple applications simultaneously, strong general computer skills
- Ability to effectively help people through order problems and inquiries while maintaining professionalism and compassion
- Fast and accurate worker (Attention to detail)
- Able to type fast, communicate well & work within a team to follow our process
-We require someone who can work AEST from anywhere 10am till 5pm (Sometimes would need different times to be completed) however main shift would be 10am to 1pm then 4pm to 5pm Monday to Friday
Customer Service Representatives solve customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. You should be able to:
- Connect with customers via phone/SMS/email/chat to resolve their questions or concerns
- Assist customers with their refund requests and forward them to the appropriate department
- Checking emails and Facebook messages and sorting/replying
- Deal with queries relating to new bookings, inquiries, payments, complaints & much more
- Escalate questions/concerns when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
Requirements and Qualifications
- Working PC/Laptop
- Stable Internet Connection
- Working Headset with noise cancellation
- Must have a quiet room to undertake the role
- Prior work history in call center/customer service will be a plus but not a requirement
Important skills you’ll need to succeed in this role include:
- Good verbal and written communication through phone, SMS, chat, and email (You will need audio sent of your voice)
- Digital literacy using Google Docs/Drive, data entry, multiple applications simultaneously, strong general computer skills
- Ability to effectively help people through order problems and inquiries while maintaining professionalism and compassion
- Fast and accurate worker (Attention to detail)
- Able to type fast, communicate well & work within a team to follow our process
-We require someone who can work AEST from anywhere 10am till 5pm (Sometimes would need different times to be completed) however main shift would be 10am to 1pm then 4pm to 5pm Monday to Friday
Customer Service Representatives solve customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns. You should be able to:
- Connect with customers via phone/SMS/email/chat to resolve their questions or concerns
- Assist customers with their refund requests and forward them to the appropriate department
- Checking emails and Facebook messages and sorting/replying
- Deal with queries relating to new bookings, inquiries, payments, complaints & much more
- Escalate questions/concerns when necessary and appropriate
- Respond to requests for assistance and/or possible processing payments
Requirements and Qualifications
- Working PC/Laptop
- Stable Internet Connection
- Working Headset with noise cancellation
- Must have a quiet room to undertake the role
- Prior work history in call center/customer service will be a plus but not a requirement