Customer Support Executive
Budget: ₹12,500 – ₹37,500 INR
*Customer Support Executive*
Description:
- Respond to and resolve customer queries in a timely and accurate way, via phone and email.
- Identify customer needs and help members use specific features.
- Analyze and report service malfunctions in a timely manner
- Update our internal databases with information about technical issues and keep a record of client grievances
- Follow up with customers to ensure their technical issues are resolved
Requirements:
- Prior experience as a Customer Support Specialist/ similar CS role
- Familiarity with the hospitality industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
- Shift timings: Monday-Sunday; 5pm-2am
Description:
- Respond to and resolve customer queries in a timely and accurate way, via phone and email.
- Identify customer needs and help members use specific features.
- Analyze and report service malfunctions in a timely manner
- Update our internal databases with information about technical issues and keep a record of client grievances
- Follow up with customers to ensure their technical issues are resolved
Requirements:
- Prior experience as a Customer Support Specialist/ similar CS role
- Familiarity with the hospitality industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities and patience when handling tough cases
- Shift timings: Monday-Sunday; 5pm-2am