Customer Support Call Handler
Budget: €12 – €18 EUR
I'm looking for a call handler to manage customer support calls. The primary language for communication will be English. Not a lot of calls, probably 2 to 6 calls a day, sometimes none. The calls will last five to ten minutes.
You need to have a UK number. You could set up a divert but the number must be a UK landline or mobile number.
You will be taking calls, you will not have to make calls. You need to be available for calls within UK working hours, 9am to 5pm.
There are no problems for you to solve, the calls are not from customers. The calls are to share information. In the calls you will need to provide information, and you will need to listen to information, then relay that information to another member of the team.
Your co-worker will brief you on everything you need to know. You need to have an email address also as this is how the team keep in touch.
Important note: Your bid is per 100 calls received.
Key Responsibilities:
- Handle inbound customer support calls
- Provide information, and relay information received to co-worker
Ideal Skills and Experience:
- Fluent in English
- A good telephone manner
You need to have a UK number. You could set up a divert but the number must be a UK landline or mobile number.
You will be taking calls, you will not have to make calls. You need to be available for calls within UK working hours, 9am to 5pm.
There are no problems for you to solve, the calls are not from customers. The calls are to share information. In the calls you will need to provide information, and you will need to listen to information, then relay that information to another member of the team.
Your co-worker will brief you on everything you need to know. You need to have an email address also as this is how the team keep in touch.
Important note: Your bid is per 100 calls received.
Key Responsibilities:
- Handle inbound customer support calls
- Provide information, and relay information received to co-worker
Ideal Skills and Experience:
- Fluent in English
- A good telephone manner