Customer Support Assistant for Webshop -- 2
Budget: €2 – €6 EUR
I'm seeking a Customer Support Assistant for our high-quality artificial plants and trees webshop.
Key Responsibilities:
- First-line support for order inquiries (order status, refunds, etc.)
- Ensure proper handling of support tickets
- Manage system notifications and necessary follow-ups
- Monitor inbox (Freshdesk) and WhatsApp
- For sales inquiries: inform customers we'll create a proposal and assign to sales team
Requirements:
- Proficient in Freshdesk and WhatsApp
- Fluent in English
- Customer support experience (beginner level acceptable)
- Good organizational and excellent communication skills
- Available to answer between mo-fr / 9:00 - 17:00 CET
- We have about 10 tickets to answer per day. So this project can be combined with other jobs, as long as you answer your tickets within 30 minutes.
The requested bid amount is the hourly fee to do the above.
Key Responsibilities:
- First-line support for order inquiries (order status, refunds, etc.)
- Ensure proper handling of support tickets
- Manage system notifications and necessary follow-ups
- Monitor inbox (Freshdesk) and WhatsApp
- For sales inquiries: inform customers we'll create a proposal and assign to sales team
Requirements:
- Proficient in Freshdesk and WhatsApp
- Fluent in English
- Customer support experience (beginner level acceptable)
- Good organizational and excellent communication skills
- Available to answer between mo-fr / 9:00 - 17:00 CET
- We have about 10 tickets to answer per day. So this project can be combined with other jobs, as long as you answer your tickets within 30 minutes.
The requested bid amount is the hourly fee to do the above.