Customer Support Agent for German Speaking Market

ARE YOU HAVING GERMAN SPOKEN language proficiency?
NO?
=> you can stop here

I'm looking for a Virtual Service Agent to manage an array of incomming e-mails (Tickets) tasks to maintain a high level of customer satisfaction. You will be responsible for:

- Answering customer inquiries in German quickly and efficiently
- Processing orders by assigning it to the sales agents
- Assisting with common support to mitigate customer issues (on website or booking forms)
- Managing our inbox by eradicating spam and scam
- ensuring tickets are processed by sales agents

Ideally, you will provide these services during:
- the CET/CEST timezone in two timeslots/twice a day
.... slot1: from about 02:00am CET/CEST to 07:30am CET/CEST about 0.5-2h daily incl. saturday
.... slot2: from about 12:00pm to 14:00/02:00pm about 0.5-2h daily incl. saturday (saturday can be also later afternoon, evening)
.... slot3: would be nice also to have it on sundays 1 or 2 slots

The ideal candidate should:

- Be fluent in German
- Have previous customer service experience

Candidates with exceptional time management and multi-tasking abilities are encouraged to bid.
Also you require to have excellent communication skills to colleagues and you can keep an eye on the colleagues to ensure that your assigned tickets are getting solved.