Customer Support Agent (DTC eCommerce)
Budget: €2 – €6 EUR
Job Title: Customer Support Agent (DTC eCommerce)
Company Overview: Join a fast-growing global eCommerce brand that specializes in direct-to-consumer (DTC) sales worldwide. We offer a variety of products, fulfill orders from China, and pride ourselves on delivering top-notch customer experiences. We’re seeking a dedicated and experienced Customer Support Agent to help us maintain high customer satisfaction and handle key operational tasks.
Key Responsibilities:
- Provide exceptional customer support through Intercom, addressing inquiries, resolving issues, and ensuring a seamless experience for our global customers.
-Manage DTC order fulfillment processes, coordinating with fulfillment teams in China to ensure accurate and timely delivery.
Handle chargebacks efficiently, working to resolve disputes while protecting the company’s interests.
-Track and follow up on customer orders, shipping issues, and returns.
-Collaborate with the operations and fulfillment teams to ensure smooth communication and problem-solving.
-Identify patterns in customer feedback to help improve processes and products.
Qualifications:
-Proven experience in customer support for eCommerce brands.
Expertise with Intercom (or similar customer support platforms).
-Strong understanding of DTC fulfillment processes, especially related to orders shipped from China.
-Experience handling chargebacks and dispute resolution.
-Excellent communication skills and a customer-first mindset.
-Ability to manage time effectively and multitask in a fast-paced environment.
-Familiarity with eCommerce platforms such as Shopify, WooCommerce, or similar is a plus.
Why Join Us?
-Be part of a global team with a strong commitment to customer satisfaction.
-Work in a dynamic and innovative environment.
-Opportunities for growth and development within the company.
-Competitive salary and benefits.
How to Apply: If you're passionate about delivering top-tier customer support and have the skills to thrive in a global eCommerce brand, we want to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience.
Company Overview: Join a fast-growing global eCommerce brand that specializes in direct-to-consumer (DTC) sales worldwide. We offer a variety of products, fulfill orders from China, and pride ourselves on delivering top-notch customer experiences. We’re seeking a dedicated and experienced Customer Support Agent to help us maintain high customer satisfaction and handle key operational tasks.
Key Responsibilities:
- Provide exceptional customer support through Intercom, addressing inquiries, resolving issues, and ensuring a seamless experience for our global customers.
-Manage DTC order fulfillment processes, coordinating with fulfillment teams in China to ensure accurate and timely delivery.
Handle chargebacks efficiently, working to resolve disputes while protecting the company’s interests.
-Track and follow up on customer orders, shipping issues, and returns.
-Collaborate with the operations and fulfillment teams to ensure smooth communication and problem-solving.
-Identify patterns in customer feedback to help improve processes and products.
Qualifications:
-Proven experience in customer support for eCommerce brands.
Expertise with Intercom (or similar customer support platforms).
-Strong understanding of DTC fulfillment processes, especially related to orders shipped from China.
-Experience handling chargebacks and dispute resolution.
-Excellent communication skills and a customer-first mindset.
-Ability to manage time effectively and multitask in a fast-paced environment.
-Familiarity with eCommerce platforms such as Shopify, WooCommerce, or similar is a plus.
Why Join Us?
-Be part of a global team with a strong commitment to customer satisfaction.
-Work in a dynamic and innovative environment.
-Opportunities for growth and development within the company.
-Competitive salary and benefits.
How to Apply: If you're passionate about delivering top-tier customer support and have the skills to thrive in a global eCommerce brand, we want to hear from you! Please submit your resume and a brief cover letter highlighting your relevant experience.