Customer Support VA

We are searching for Virtual Assistant to join and support our growing company. As customer service representative you will support customers by providing helpful information, answering questions, and responding to complaints via email, chat and social media. You are the front line of support for our customers and will help ensure that customers are assisted with purchases, queries, products and services.

Responsibilities:
- Maintain a positive, empathetic and professional attitude towards customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various support channels
- Acknowledging and resolving complaints
- Knowing our products inside and out so that you can answer questions
- Processing order refunds and other requests within company policy
- Updating accurately customer records, interactions, transactions, comments and feedback
- Escalating customer feedback on our support service processes timely
- Working as a Team player and supporting colleagues, sharing best practice
- Ensuring customer satisfaction and providing professional customer support at all times.
- Carrying out other relevant tasks or project work as requested by Manager or Supervisor