Customer Support
Budget: $15 – $25 AUD
Our team is looking for a freelancer for the next 2-4 weeks to assist with the customer support workload.
Equalution is a fast-growing, client-focused nutrition company facilitating personalised coaching allowing people to become the best version of themselves. We are passionate about what we do and will continue to innovate and reconfigure the way people think about their own health and fitness journey and are rapidly emerging in the tech space with the introduction of the Equalution app. You’ll have the ability to be part of a talented and revolutionary team that contribute to a positive impact on the lives of our growing client base.
KEY RESPONSIBILITIES
- Respond to any queries from our clients, this includes anything related to their transformation journey or meal swaps, etc.
- Provide encouraging assistance in making sound nutritional decisions of benefit to the end goal
- Provide coaching and support for any personal adversities or concerns that arise in a nutritional context throughout the client's journey i.e adherence, time constraints, dining ou, etc.
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS AND COMPETENCIES
- Minimum 2 years customer service experience in a role involving personal interactions
- Sound written communication skills
- Ability to work well in team environment though also work efficiently autonomously
- Efficient productivity and ability to move through a high volume of work
- Compassionate nature and ability to understand client issues and respond with empathy
- Diligence and competency with administration tasks
- Respond to customer service enquiries and complaints
Equalution is a fast-growing, client-focused nutrition company facilitating personalised coaching allowing people to become the best version of themselves. We are passionate about what we do and will continue to innovate and reconfigure the way people think about their own health and fitness journey and are rapidly emerging in the tech space with the introduction of the Equalution app. You’ll have the ability to be part of a talented and revolutionary team that contribute to a positive impact on the lives of our growing client base.
KEY RESPONSIBILITIES
- Respond to any queries from our clients, this includes anything related to their transformation journey or meal swaps, etc.
- Provide encouraging assistance in making sound nutritional decisions of benefit to the end goal
- Provide coaching and support for any personal adversities or concerns that arise in a nutritional context throughout the client's journey i.e adherence, time constraints, dining ou, etc.
QUALIFICATIONS, EXPERIENCE, KNOWLEDGE, SKILLS AND COMPETENCIES
- Minimum 2 years customer service experience in a role involving personal interactions
- Sound written communication skills
- Ability to work well in team environment though also work efficiently autonomously
- Efficient productivity and ability to move through a high volume of work
- Compassionate nature and ability to understand client issues and respond with empathy
- Diligence and competency with administration tasks
- Respond to customer service enquiries and complaints