Customer Service for e-commerce fitness brand (weekdays - full time 40 hours per week)
Budget: $2 – $8 USD
We are looking for a Customer Service professional with a strong focus on providing the best experience to our customers during the weekend. Key responsibilities include:
- Respond to customer inquiries about order status, returns, delivery issues and product support, from different brands from our portfolio
- Maintain excellent customer service standards through problem-solving, ownership over any customer issue
- Maintain customer satisfaction score and other KPIs communicated by management
- Data entry and research as required to troubleshoot customer issues
- Escalate queries and concerns as per the documented processes
- Follow brands processes, guidelines and policies accurately and efficiently
- Manage ongoing customer relationships utilizing our CRM Tools
Basic qualifications
- Customer service, ideally for e-commerce / retail
- Passionate or experienced in the sports & fitness industry
- Goal oriented, self-motivated and able to meet deadlines
- Communicate effectively, both verbally and in writing, conveying enthusiasm and courtesy
- Have the ability and desire to learn quickly
Preferred qualifications
- CRM Tools (Zendesk, Gorgias…)
- Experience with e-commerce brands, or fitness / sports brands
Language skills
- Fluent English required (spoken and written)
- Other languages welcome
- Respond to customer inquiries about order status, returns, delivery issues and product support, from different brands from our portfolio
- Maintain excellent customer service standards through problem-solving, ownership over any customer issue
- Maintain customer satisfaction score and other KPIs communicated by management
- Data entry and research as required to troubleshoot customer issues
- Escalate queries and concerns as per the documented processes
- Follow brands processes, guidelines and policies accurately and efficiently
- Manage ongoing customer relationships utilizing our CRM Tools
Basic qualifications
- Customer service, ideally for e-commerce / retail
- Passionate or experienced in the sports & fitness industry
- Goal oriented, self-motivated and able to meet deadlines
- Communicate effectively, both verbally and in writing, conveying enthusiasm and courtesy
- Have the ability and desire to learn quickly
Preferred qualifications
- CRM Tools (Zendesk, Gorgias…)
- Experience with e-commerce brands, or fitness / sports brands
Language skills
- Fluent English required (spoken and written)
- Other languages welcome