Customer Service (Technical) - Call & Text
Budget: $5 – $12 USD
We're looking for Tech Support Agents.
We use Zendesk for Customer Service Portal. For this project' you must have a computer that can remotely access the ticketing system and a headset for answer calls. Good level of English Speaking is required for answering incoming calls and communicating with customers.
This job is not a short time job. Applicants must be able to work for at least 5 hours on workdays.
Time Zone: EST (GMT -5)
Project description:
- Using Zendesk ticket system,
- Organizing the tickets and filling the informations about request,
- Answering calls from customers and answering technical questions,
- Checking the live chat system on the website and meeting the requests coming from it,
- Transferring Tier 2 and higher technical support requests to the team.
If you think you are suitable for this project, feel free to contact us.
We use Zendesk for Customer Service Portal. For this project' you must have a computer that can remotely access the ticketing system and a headset for answer calls. Good level of English Speaking is required for answering incoming calls and communicating with customers.
This job is not a short time job. Applicants must be able to work for at least 5 hours on workdays.
Time Zone: EST (GMT -5)
Project description:
- Using Zendesk ticket system,
- Organizing the tickets and filling the informations about request,
- Answering calls from customers and answering technical questions,
- Checking the live chat system on the website and meeting the requests coming from it,
- Transferring Tier 2 and higher technical support requests to the team.
If you think you are suitable for this project, feel free to contact us.