Customer Service Representative / Looking for a HIGHLY SKILLED & MOTIVATED person!
Budget: $2 – $8 USD
We are a fast growing E-Commerce brand with a lot of opportunity, looking to bring on the best in class customer service agents to help handle inbound Emails, Live Chats, Social media Comments etc.
JOB RESPONSIBILITIES:
-Represent our brand well across all customer service channels!
-Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls.
-Work independently; manage time and multi-task.
-Communicate regularly with, team, and management using Slack and Email
-Convey solutions and ideas that will improve our business and Customer Service Experience!
-Attend team meetings to check in with fellow team members and management
QUALITIES WE ARE LOOKING FOR:
-Team player who is hard working, positive, and open-minded
-Passionate about helping others
-Passion for learning and self-improvement
-Committed to working in a long term position with a lot of growth potential
-Someone who is able to work with minimal supervision and still do great work
-Willingness to learn and improve their skills
-Someone who will not have attendance issues is prompt to meetings, and is willing to contribute and share feedback to help their client and other team members.
-Someone who is willing to go the extra mile for our customers
-Someone who is solution-driven and provides suggestions whenever they have questions
-Someone who does not make excuses and takes ownership of their actions
-Someone who is willing to accept constructive feedback and improve to be a better version of themselves
QUALIFICATIONS:
-A minimum of 2 yrs of Customer Service Experience preferred
-Strong communication skills - both written and verbal
-Strong use of grammar
-Critical thinking skills
-E-Commerce Experience is a PLUS!
-Reliable Internet Connection (Backup ISP is also required!)
-Reliable Working PC
-Experience using Shopify/ Amazon is a plus but not required.
-Experience using Gorgias, Zendesk, Freshdesk, Intercom, Re:Amaze or other customer service helpdesks is a plus but not required.
-Must be able to communicate via Zoom Video, Phone, Slack, and Email.
-Phone, Email, LiveChat, and SMS Support are a plus!
-Exceptional Time Management and Organizational skills
Perks & Benefits
? Salary - $4USD/hr Voice & $3USD/hr Non-Voice
?️ PTO
? HMO Health Insurance + Dental Coverage Via MaxiCare
?Permanent and full-time #WorkFromHome Set-up
Why join us?
? We're one of the fastest-growing e-commerce brands on Shopify.
? Extensive job Stability with multiple customer service positions available
? Work with a collaborative team and environment
? Tons of opportunity for internal expansion on the team (Team Lead, Trainer, Etc.)
How To Apply:
1. To apply, Copy & Paste the following link to your web browser:
https://forms.gle/p4h3VhhPx8fTkBrA6
2. Upload your Cover Letter, Resume and submit the application to the best of your ability.
JOB RESPONSIBILITIES:
-Represent our brand well across all customer service channels!
-Create solution-based emails, and live chat messages in response to customer tickets/inquiries, and answer phone calls.
-Work independently; manage time and multi-task.
-Communicate regularly with, team, and management using Slack and Email
-Convey solutions and ideas that will improve our business and Customer Service Experience!
-Attend team meetings to check in with fellow team members and management
QUALITIES WE ARE LOOKING FOR:
-Team player who is hard working, positive, and open-minded
-Passionate about helping others
-Passion for learning and self-improvement
-Committed to working in a long term position with a lot of growth potential
-Someone who is able to work with minimal supervision and still do great work
-Willingness to learn and improve their skills
-Someone who will not have attendance issues is prompt to meetings, and is willing to contribute and share feedback to help their client and other team members.
-Someone who is willing to go the extra mile for our customers
-Someone who is solution-driven and provides suggestions whenever they have questions
-Someone who does not make excuses and takes ownership of their actions
-Someone who is willing to accept constructive feedback and improve to be a better version of themselves
QUALIFICATIONS:
-A minimum of 2 yrs of Customer Service Experience preferred
-Strong communication skills - both written and verbal
-Strong use of grammar
-Critical thinking skills
-E-Commerce Experience is a PLUS!
-Reliable Internet Connection (Backup ISP is also required!)
-Reliable Working PC
-Experience using Shopify/ Amazon is a plus but not required.
-Experience using Gorgias, Zendesk, Freshdesk, Intercom, Re:Amaze or other customer service helpdesks is a plus but not required.
-Must be able to communicate via Zoom Video, Phone, Slack, and Email.
-Phone, Email, LiveChat, and SMS Support are a plus!
-Exceptional Time Management and Organizational skills
Perks & Benefits
? Salary - $4USD/hr Voice & $3USD/hr Non-Voice
?️ PTO
? HMO Health Insurance + Dental Coverage Via MaxiCare
?Permanent and full-time #WorkFromHome Set-up
Why join us?
? We're one of the fastest-growing e-commerce brands on Shopify.
? Extensive job Stability with multiple customer service positions available
? Work with a collaborative team and environment
? Tons of opportunity for internal expansion on the team (Team Lead, Trainer, Etc.)
How To Apply:
1. To apply, Copy & Paste the following link to your web browser:
https://forms.gle/p4h3VhhPx8fTkBrA6
2. Upload your Cover Letter, Resume and submit the application to the best of your ability.