Customer Service Representative - Fluent Norwegian (remote, freelancer position)
Budget: €30 – €250 EUR
United Call Centers is a global leader in providing multilingual call center services using an at-home workforce. At United Call Centers we provide OmniChannel Front Office BPO services globally in all languages and we are currently looking for a talented Norwegian speaking CSR for our international team.
Our new teammates will participate in running a multilingual customer service for one of our client, which is the flagship of shared green-mobility across the EU.
Job responsibilities:
Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in Norwegian language in a timely matter; performing callbacks (reaching out to customers who requested help previously)
Escalate problems in Norwegian language for Second Line Help-desk support if applicable
Help with any additional administrative tasks on campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Being on time and available for given shifts
Participation on all required training
Substitution of other agents if needed
Giving immediate feedback in case of any difficulties or issues with the used program
Agent Requirements:
Fluent Norwegian and solid English language skills
1- 2 years experience in call/service center in a similar role
Excellent written and spoken communication skills
Proficiency in Microsoft Office Suite and Online applications, technology acumen
Great analytical and problem solving skills
Familiaritiy with CRM tools is an advantage
Able to work minimum 5-6 hours daily in CET timezone
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system (Windows 8 or above) and
Broadband internet connection (mobile internet is not good enough to manage calls)
Located in EU
Our offer:
12 EUR/hour, paid monthly. We pay during the first ten working days of the month following the worked month.
Benefits:
Work from home opportunities
Flexible working hours
Our new teammates will participate in running a multilingual customer service for one of our client, which is the flagship of shared green-mobility across the EU.
Job responsibilities:
Inbound and outbound customer service tasks: answering incoming calls and written messages in email and chat in Norwegian language in a timely matter; performing callbacks (reaching out to customers who requested help previously)
Escalate problems in Norwegian language for Second Line Help-desk support if applicable
Help with any additional administrative tasks on campaign
Learn and follow instructions, use standard operating procedures and call scripts, FAQs as provided by management. Ensure the Service Desk meets all SLA compliance requirements to the business by exercising an ownership mentality toward customer needs, showing respect and consideration to all team members and contributing improvements where possible
Being on time and available for given shifts
Participation on all required training
Substitution of other agents if needed
Giving immediate feedback in case of any difficulties or issues with the used program
Agent Requirements:
Fluent Norwegian and solid English language skills
1- 2 years experience in call/service center in a similar role
Excellent written and spoken communication skills
Proficiency in Microsoft Office Suite and Online applications, technology acumen
Great analytical and problem solving skills
Familiaritiy with CRM tools is an advantage
Able to work minimum 5-6 hours daily in CET timezone
Work Environment Requirements:
Quiet workplace (tasks are delivered from the comfort of the customer support agent's home)
USB Headset (separate microphone and loudspeakers are not good enough to manage calls)
Computer or Laptop with Windows operating system (Windows 8 or above) and
Broadband internet connection (mobile internet is not good enough to manage calls)
Located in EU
Our offer:
12 EUR/hour, paid monthly. We pay during the first ten working days of the month following the worked month.
Benefits:
Work from home opportunities
Flexible working hours