Customer Service Representative
Budget: $8 – $15 AUD
Our story
Coviu is a catalyst for life-changing online care anywhere.
One of Australia’s fastest growing technology companies with over 9 million+ consultations delivered globally by over 90,000 health practitioners! Coviu is a leading virtual care platform that is beautifully designed, intuitive, and purpose-built for healthcare.
We work with a range of healthcare providers and sectors, including doctors, allied health professionals, aged care providers and more - making it easier to deliver higher quality, more engaging virtual care.
Having completed our Series A capital raise led by EVP, the Impact Investment Group's Giant Leap Fund, and Main Sequence Ventures, we’re continuing to change the landscape of health as people know it and are passionate about breaking down the barrier of distance and enabling fair and equitable access to healthcare for everyone.
The Role
As a Customer Service Representative you will assist our customers on their virtual health journey by:
- Responding to new and existing customer queries via live chat, phone and email.
- Providing technical support to our customers in their use of our product and escalating issues when needed.
- Assisting with data entry tasks.
- Providing one-on-one video demonstrations of the platform.
- Being the experts in our product and continually advancing your knowledge.
- Creating relevant help articles, blogs, how-to videos and other supporting documentation.
- Identifying common challenges for customers and proposing ways to address.
- Completing tasks for other parts of the business as required.
You will be able to learn the ins and outs of our video telehealth software in a short time and be open to continuously learning.
This is a full-time role and you must be available and willing to work 8 AM – 4 PM EST US hours (8 PM – 4 AM PST). These hours are non-negotiable.
Why work at Coviu?
Here at Coviu, we strive hard for a better future of healthcare, providing the tools to enable care, from anywhere. To achieve this, we are committed to building an inclusive and diverse workplace.
When you join Coviu you can expect:
- A company committed to open communication and retaining outstanding talent.
- A dynamic team that enjoys taking on new challenges, solving problems and ensuring the best possible customer experience.
- Flexible ways of working, we at Coviu want to empower our team to feel trusted and respected every day.
- Excellent leave entitlements such as 20 days annual leave and 10 days sick leave per year.
- An opportunity to make a significant impact in the digital transformation of the healthcare industry.
- A passionate and friendly team who are leaders in their industry and will support and inspire you to reach your full potential.
Desirable experience and skills:
- Be able to deliver support via email, text chat, phone or a video call.
- Able to complete data entry tasks quickly and accurately.
- Friendly, patient, able to learn quickly and keen to help customers succeed.
- Fluent English.
- Strong customer service background ideally in the SaaS space.
- Be accountable to KPIs around customer satisfaction and response times and proactively identify ways to improve our customer service.
- Be able to work well within a small team environment and demonstrate flexibility as required.
- Experience using customer service software, HubSpot or similar is an advantage.
- Experience supporting a Web application business, or telehealth or video conferencing technologies is an advantage.
- Experience creating or contributing to written help articles or how-to videos would be an advantage.
Learn more and meet the humans of Coviu here: https://youtu.be/F7IijQ2A0UU
We deeply value people from diverse cultures, abilities, genders and respect multiplicity of thoughts and free expression, allowing people to feel accepted and valued. We strive to provide a safe and flexible workplace as a remote first business. By providing flexible ways of working, we at Coviu want to empower our team to feel trusted and respected every day.
Please no recruitment agencies, if we require assistance we will reach out to our preferred suppliers.
Join us
If you’re ready to make a meaningful impact in a welcoming company with like-minded people excited about changing the landscape of digital health, apply now to start your journey with us!
Coviu is a catalyst for life-changing online care anywhere.
One of Australia’s fastest growing technology companies with over 9 million+ consultations delivered globally by over 90,000 health practitioners! Coviu is a leading virtual care platform that is beautifully designed, intuitive, and purpose-built for healthcare.
We work with a range of healthcare providers and sectors, including doctors, allied health professionals, aged care providers and more - making it easier to deliver higher quality, more engaging virtual care.
Having completed our Series A capital raise led by EVP, the Impact Investment Group's Giant Leap Fund, and Main Sequence Ventures, we’re continuing to change the landscape of health as people know it and are passionate about breaking down the barrier of distance and enabling fair and equitable access to healthcare for everyone.
The Role
As a Customer Service Representative you will assist our customers on their virtual health journey by:
- Responding to new and existing customer queries via live chat, phone and email.
- Providing technical support to our customers in their use of our product and escalating issues when needed.
- Assisting with data entry tasks.
- Providing one-on-one video demonstrations of the platform.
- Being the experts in our product and continually advancing your knowledge.
- Creating relevant help articles, blogs, how-to videos and other supporting documentation.
- Identifying common challenges for customers and proposing ways to address.
- Completing tasks for other parts of the business as required.
You will be able to learn the ins and outs of our video telehealth software in a short time and be open to continuously learning.
This is a full-time role and you must be available and willing to work 8 AM – 4 PM EST US hours (8 PM – 4 AM PST). These hours are non-negotiable.
Why work at Coviu?
Here at Coviu, we strive hard for a better future of healthcare, providing the tools to enable care, from anywhere. To achieve this, we are committed to building an inclusive and diverse workplace.
When you join Coviu you can expect:
- A company committed to open communication and retaining outstanding talent.
- A dynamic team that enjoys taking on new challenges, solving problems and ensuring the best possible customer experience.
- Flexible ways of working, we at Coviu want to empower our team to feel trusted and respected every day.
- Excellent leave entitlements such as 20 days annual leave and 10 days sick leave per year.
- An opportunity to make a significant impact in the digital transformation of the healthcare industry.
- A passionate and friendly team who are leaders in their industry and will support and inspire you to reach your full potential.
Desirable experience and skills:
- Be able to deliver support via email, text chat, phone or a video call.
- Able to complete data entry tasks quickly and accurately.
- Friendly, patient, able to learn quickly and keen to help customers succeed.
- Fluent English.
- Strong customer service background ideally in the SaaS space.
- Be accountable to KPIs around customer satisfaction and response times and proactively identify ways to improve our customer service.
- Be able to work well within a small team environment and demonstrate flexibility as required.
- Experience using customer service software, HubSpot or similar is an advantage.
- Experience supporting a Web application business, or telehealth or video conferencing technologies is an advantage.
- Experience creating or contributing to written help articles or how-to videos would be an advantage.
Learn more and meet the humans of Coviu here: https://youtu.be/F7IijQ2A0UU
We deeply value people from diverse cultures, abilities, genders and respect multiplicity of thoughts and free expression, allowing people to feel accepted and valued. We strive to provide a safe and flexible workplace as a remote first business. By providing flexible ways of working, we at Coviu want to empower our team to feel trusted and respected every day.
Please no recruitment agencies, if we require assistance we will reach out to our preferred suppliers.
Join us
If you’re ready to make a meaningful impact in a welcoming company with like-minded people excited about changing the landscape of digital health, apply now to start your journey with us!
Related categories:
Customer Support
Technical Support
Phone Support
Customer Service
Customer Retention