Customer Service Representative
Budget: €15 – €35 EUR
Job Title: Customer Service Representative
Location: Remote
Company: DR Sales
Job Summary:
We are looking for an energetic and analytical individual to join our team as a Customer Support Representative. In this role, you will be responsible for answering customer inquiries and providing assistance with a variety of issues, including technical support, billing questions, and product information.
Responsibilities:
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Provide accurate, valid and complete information by using the right methods/tools;
Meet personal/customer service team sales targets and call handling quotas;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Keep records of customer interactions, process customer accounts and file documents;
Follow communication procedures, guidelines and policies;
Take the extra mile to engage customers.
Requirements and skills:
Customer Representative experience is preferred, not required;
Familiarity with CRM systems and practices;
Customer orientation and ability to adapt/respond to different types of characters;
Excellent communication and presentation skills;
Ability to multitask, prioritise, and manage time effectively;
Bachelor degree is preferred, but a high school diploma is mandatory.
Benefits:
2500-5800 EUR Gross
Fully remote
Positive company culture & a friendly team
Potential for performance based bonuses
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
Interested applicants should apply only through the application form below or at the APPLY button:
https://formfacade.com/public/110421980053247167666/all/form/1FAIpQLSd8NXnZP4_9HpmITeZxgq1ugDCNi_ChNX0k5ssFR2azJt4aUQ
Only shortlisted candidates will be contacted for an interview.
Location: Remote
Company: DR Sales
Job Summary:
We are looking for an energetic and analytical individual to join our team as a Customer Support Representative. In this role, you will be responsible for answering customer inquiries and providing assistance with a variety of issues, including technical support, billing questions, and product information.
Responsibilities:
Build sustainable relationships and trust with customer accounts through open and interactive communication;
Provide accurate, valid and complete information by using the right methods/tools;
Meet personal/customer service team sales targets and call handling quotas;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Keep records of customer interactions, process customer accounts and file documents;
Follow communication procedures, guidelines and policies;
Take the extra mile to engage customers.
Requirements and skills:
Customer Representative experience is preferred, not required;
Familiarity with CRM systems and practices;
Customer orientation and ability to adapt/respond to different types of characters;
Excellent communication and presentation skills;
Ability to multitask, prioritise, and manage time effectively;
Bachelor degree is preferred, but a high school diploma is mandatory.
Benefits:
2500-5800 EUR Gross
Fully remote
Positive company culture & a friendly team
Potential for performance based bonuses
*Please note that this is a gross salary and that you are responsible for any tax-related procedures in your country of residence. We kindly ask you to apply only if you are happy to work remotely as an independent contractor.
Interested applicants should apply only through the application form below or at the APPLY button:
https://formfacade.com/public/110421980053247167666/all/form/1FAIpQLSd8NXnZP4_9HpmITeZxgq1ugDCNi_ChNX0k5ssFR2azJt4aUQ
Only shortlisted candidates will be contacted for an interview.