Customer Service Representative

We are looking for a fully remote customer service representative with a strong command of English.

Responsibilities

Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits
Follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Assist with clients’ onboarding.

Qualifications

At least 1 - 3 years' of relevant work experience
Fluent in English (C1) (written and spoken)
Excellent communication and presentation skills
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work

We Offer:

Competitive remuneration scheme
to join a young and dynamic team in multinational environment
opportunities for long-term professional career
entitlement to company internal training and development accordingly global standards
full time employment
standard working time: Monday – Friday / 08:00 – 17:00 EEST

We are looking forward to receiving your application!