Customer Service Representative

We are looking for a customer-oriented service representative who can Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts, and file documents.


Responsibilities

● Manage large amounts of incoming phone calls
● Generate sales leads
● Identify and assess customers’ needs to achieve satisfaction
● Build sustainable relationships and trust with customer accounts through open and interactive communication
● Provide accurate, valid, and complete information by using the right methods/tools
● Meet personal/customer service team sales targets and call handling quotas
● Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
● Keep records of customer interactions, process customer accounts, and file documents
● Follow communication procedures, guidelines, and policies
● Take the extra mile to engage customers

Requirements

● Proven customer support experience or experience as a Client Service Representative
● Track record of over-achieving quota
● Strong phone contact handling skills and active listening
● Familiarity with CRM systems and practices
● Customer orientation and ability to adapt/respond to different types of characters
● Excellent communication and presentation skills
● Ability to multi-task, prioritize, and manage time effectively
● High school diploma