Customer Service | Inbound Enquiries | Phone Support
Budget: £10 – £15 GBP
A bit about us...
We are a young tech start-up which is transforming the way learner drivers find driving instructors. Think AirBnB for driving instructors - that's us.
We're a fun company as you would imagine with a tech start-up, but with big ambitions and a thorn in our side about the status-quo. We want to shake it up and do things differently.
What we really value as an organisation is:
- Using data to make decisions
- Moving quickly
- Being easy to work with
The job...
We get a lot of inbound enquiries (learners looking for driving lessons) and adhoc questions about how the website works and how the app works. We want you to help with this by fielding these calls and by calling up learner drivers who have booked with us to keep them up to date with how we are finding them a driving instructor.
The role is very important to our business as you are the face / voice of our brand for those that want to learn with us.
Enquiries do come through during the week and over the weekend so we are looking for someone who can be flexible with the hours.
There will also be a chat messenger on the site which we would need you to manage - probably by having the chat messenger downloaded on your phone.
We use HubSpot and will be using that for our customer service management.
You will be reporting directly into one of the owners of the business.
The person we're looking for...
We need someone who is supportive, helpful and resourceful. As we're a start-up things are often growing and changing so you will need to be comfortable with being adaptable.
Customer service experience over the phone is critical and these are both receiving calls and making calls (calling learners when they have made an enquiry).
Being a self-starter is essential. We don't want to closely manage you, we want to be able to train you up, support you and trust you to do a good job without having to keep tabs.
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Initially the number of hours per week will be about 8, but this will ramp up over the next couple of months.
We are a young tech start-up which is transforming the way learner drivers find driving instructors. Think AirBnB for driving instructors - that's us.
We're a fun company as you would imagine with a tech start-up, but with big ambitions and a thorn in our side about the status-quo. We want to shake it up and do things differently.
What we really value as an organisation is:
- Using data to make decisions
- Moving quickly
- Being easy to work with
The job...
We get a lot of inbound enquiries (learners looking for driving lessons) and adhoc questions about how the website works and how the app works. We want you to help with this by fielding these calls and by calling up learner drivers who have booked with us to keep them up to date with how we are finding them a driving instructor.
The role is very important to our business as you are the face / voice of our brand for those that want to learn with us.
Enquiries do come through during the week and over the weekend so we are looking for someone who can be flexible with the hours.
There will also be a chat messenger on the site which we would need you to manage - probably by having the chat messenger downloaded on your phone.
We use HubSpot and will be using that for our customer service management.
You will be reporting directly into one of the owners of the business.
The person we're looking for...
We need someone who is supportive, helpful and resourceful. As we're a start-up things are often growing and changing so you will need to be comfortable with being adaptable.
Customer service experience over the phone is critical and these are both receiving calls and making calls (calling learners when they have made an enquiry).
Being a self-starter is essential. We don't want to closely manage you, we want to be able to train you up, support you and trust you to do a good job without having to keep tabs.
---------
Initially the number of hours per week will be about 8, but this will ramp up over the next couple of months.