Customer Phone Escalation Handling

I need someone to handle customer phone escalations.

Key responsibilities:
- Address and resolve customer complaints primarily related to their service experience.
- Investigate product-related issues reported by customers.
- Handle escalated calls and ensure timely resolution.

Ideal skills and experience:
- Excellent communication skills for customer interaction.
- Prior experience in customer service and complaint resolution.
- Ability to handle high-pressure situations with a calm demeanour.

Common issues include billing inquiries. The candidate should be available 24/7 to handle escalations. The freelancer should document all call resolutions for reference and quality assurance. The candidate must be proficient in English. The freelancer should document call resolutions using a ticketing system. The candidate can choose any suitable ticketing system for documenting call resolutions. Please use the following ticketing system: None. Please use the following ticketing system: none. Candidates should also manage email interactions for escalations. The freelancer can choose any suitable ticketing system for documenting call resolutions.