Customer Happiness Agent (20 to 40h/week, German required)
Budget: €6 – €12 EUR
We are a young German Startup, which is producing and selling furniture, with a special focus on kids beds and baby cots through our brand Kids Collective.
We are looking for a motivated and reliable team member who is eager to help us on our customer service team, purely via email and ticket systems, no phone interaction with customers. German language skills are required (B2 or higher, both written and oral). Our customer service team currently has three full-time team members, who are always there to help and to create a pleasant onboarding experience.
Work load is 20 hours per week in the beginning, with an opportunity to increase to full-time quickly.
IMPORTANT: We are looking for someone who is available week days after 4pm CET (approximately until 8pm CET) and selectively on weekends (not every weekend day, but we always need moderate weekend coverage).
The ideal candidate has customer service and/or e-commerce experience and is willing to go above and beyond for customer happiness. Our team is completely remote, but you will work closely with the founding team, our suppliers and our warehouses to solve the various customer requests and needs that come up. The ideal candidate is based in European time zone.
We are looking forward to all applications and will follow up with a video interview for the most promising candidates.
Philipp & Niklas
Founder of Kids Collective
We are looking for a motivated and reliable team member who is eager to help us on our customer service team, purely via email and ticket systems, no phone interaction with customers. German language skills are required (B2 or higher, both written and oral). Our customer service team currently has three full-time team members, who are always there to help and to create a pleasant onboarding experience.
Work load is 20 hours per week in the beginning, with an opportunity to increase to full-time quickly.
IMPORTANT: We are looking for someone who is available week days after 4pm CET (approximately until 8pm CET) and selectively on weekends (not every weekend day, but we always need moderate weekend coverage).
The ideal candidate has customer service and/or e-commerce experience and is willing to go above and beyond for customer happiness. Our team is completely remote, but you will work closely with the founding team, our suppliers and our warehouses to solve the various customer requests and needs that come up. The ideal candidate is based in European time zone.
We are looking forward to all applications and will follow up with a video interview for the most promising candidates.
Philipp & Niklas
Founder of Kids Collective