Customer Facing Project Manager
Budget: $8 – $15 USD
We are looking for a Customer Facing Project Manager. Kindly read all the details given below:
The Role:
The role of the Customer Facing Project Manager will be to take ownership for end-to-end customer/client satisfaction and to successfully manage implementations, onboarding, and rollout of all new clients.
Liaising with internal teams/departments such as Product Managers and Developers you will translate customer requirements; creating a spec that is costed and agreed and to ensure subsequent development work is delivered as per customer expectations.
Role Objectives
Ensure delivery of projects according to project timelines and contractual obligations
Embed solutions operationally into clients' processes
Manage multiple implementations concurrently
Take the lead on client-facing engagements
Line manage internal teams to ensure integrated delivery
Review, evaluate and forecast resources and costs on a regular basis, using the appropriate tools and taking appropriate action as necessary.
Manage Risks, Issues, and scope changes effectively.
Skills Required:
Worked in a SaaS or tech environment with experience delivering technology-based solutions.
Excellent communicator - able to communicate to all levels of seniority both internal and external.
Strong leadership and management skills
Strong project management skills and knowledge of Agile project management methodology.
Strong commercial skills and experience in managing scope, timeframes, resources to achieve objectives.
Ability to provide innovative ways of solving or pre-empting client requirements
People Management experience of small teams
The Role:
The role of the Customer Facing Project Manager will be to take ownership for end-to-end customer/client satisfaction and to successfully manage implementations, onboarding, and rollout of all new clients.
Liaising with internal teams/departments such as Product Managers and Developers you will translate customer requirements; creating a spec that is costed and agreed and to ensure subsequent development work is delivered as per customer expectations.
Role Objectives
Ensure delivery of projects according to project timelines and contractual obligations
Embed solutions operationally into clients' processes
Manage multiple implementations concurrently
Take the lead on client-facing engagements
Line manage internal teams to ensure integrated delivery
Review, evaluate and forecast resources and costs on a regular basis, using the appropriate tools and taking appropriate action as necessary.
Manage Risks, Issues, and scope changes effectively.
Skills Required:
Worked in a SaaS or tech environment with experience delivering technology-based solutions.
Excellent communicator - able to communicate to all levels of seniority both internal and external.
Strong leadership and management skills
Strong project management skills and knowledge of Agile project management methodology.
Strong commercial skills and experience in managing scope, timeframes, resources to achieve objectives.
Ability to provide innovative ways of solving or pre-empting client requirements
People Management experience of small teams