Customer Care Trainer
Budget: $8 – $15 USD
Job brief
We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.
Responsibilities
Develop digital and print educational material (e.g. videos and manuals)
Organize classroom-style seminars about product features and sales techniques
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
Coordinate mentorship programs for new customer service representatives
Assess the impact of each educational course on staff performance and client satisfaction
Maintain updated records of training curricula and material
Requirements and skills
Work experience as a Customer Service Trainer or similar role
Experience in sales or customer service positions is a plus
Knowledge of Learning Management Software (LMS)
Familiarity with interactive learning activities
Excellent communication and presentation skills
BSc degree in Education, Human Resources or relevant field
Additional certification in training is a plus
Please include your CVs or Resumé upon submitting your proposal.
We are looking for a Customer Service Trainer to educate our support, sales and customer service teams by conducting seminars and interactive courses.
Customer Service Trainer responsibilities include facilitating on-the-job coaching, developing educational material and organizing training sessions for new hires. If you’re familiar with teaching soft skills like negotiation and problem-solving, we’d like to meet you.
Ultimately, you will make sure our customer service representatives develop their skills and successfully address clients’ needs.
Responsibilities
Develop digital and print educational material (e.g. videos and manuals)
Organize classroom-style seminars about product features and sales techniques
Conduct role-playing activities to develop interpersonal skills (e.g. negotiation, teamwork and conflict management)
Identify individual and team skills gaps
Schedule regular training sessions (e.g. monthly or quarterly)
Ensure new hires take on basic sales training courses, including communication and troubleshooting skills
Liaise with managers and encourage on-the-job coaching (e.g. how to handle difficult client cases)
Coordinate mentorship programs for new customer service representatives
Assess the impact of each educational course on staff performance and client satisfaction
Maintain updated records of training curricula and material
Requirements and skills
Work experience as a Customer Service Trainer or similar role
Experience in sales or customer service positions is a plus
Knowledge of Learning Management Software (LMS)
Familiarity with interactive learning activities
Excellent communication and presentation skills
BSc degree in Education, Human Resources or relevant field
Additional certification in training is a plus
Please include your CVs or Resumé upon submitting your proposal.