Customer Care Specialist
Budget: $300 – $500 CAD
SMM Customer Care Specialist
At Eccentric BI, we pride on exceptional customer care. As a team, we work to provide the best possible experience to every customer who interacts with us.
The customer care specialist will bridge the gap between what our customers need and what we deliver — so we can’t only meet, but also exceed their expectations. The ideal candidate is committed to going the extra mile to optimize communication, resolve challenges, and make our customers feel valued.
Objectives of this role
Drive a seamless customer experience that creates positive sentiment for our brand
Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
Collaborate with our internal teams to drive constant improvement
Maintain accurate records of customer interactions and steps taken to resolve issues
Responsibilities
Manage customer conversations across all our support channels (online, and via email)
Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
Proactively take steps to enhance the customer experience
Share relevant customer feedback to help us improve our offerings
Evaluate our customer support processes, devise improvements, measure results, and iterate
Required skills and qualifications
Strong written and verbal communication skills
Friendly and empathetic demeanour
Exceptional problem-solving ability, backed by good judgment
Ability to respond to customer questions using social media
Ability to collaborate across departments and teams
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
Experience with doing audience and buyer persona research
Good understanding of social media KPIs
Excellent multitasking skills
Critical thinking and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Preferred skills and qualifications
Experience with Social Medial platforms and campaigns
Experience with Google Ad campaigns
At Eccentric BI, we pride on exceptional customer care. As a team, we work to provide the best possible experience to every customer who interacts with us.
The customer care specialist will bridge the gap between what our customers need and what we deliver — so we can’t only meet, but also exceed their expectations. The ideal candidate is committed to going the extra mile to optimize communication, resolve challenges, and make our customers feel valued.
Objectives of this role
Drive a seamless customer experience that creates positive sentiment for our brand
Develop in-depth knowledge of our offerings and provide informative support and tailored recommendations to customers
Collaborate with our internal teams to drive constant improvement
Maintain accurate records of customer interactions and steps taken to resolve issues
Responsibilities
Manage customer conversations across all our support channels (online, and via email)
Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
Proactively take steps to enhance the customer experience
Share relevant customer feedback to help us improve our offerings
Evaluate our customer support processes, devise improvements, measure results, and iterate
Required skills and qualifications
Strong written and verbal communication skills
Friendly and empathetic demeanour
Exceptional problem-solving ability, backed by good judgment
Ability to respond to customer questions using social media
Ability to collaborate across departments and teams
Excellent knowledge of Facebook, Twitter, LinkedIn, Pinterest, Instagram, Google+ and other social media best practices
Experience with doing audience and buyer persona research
Good understanding of social media KPIs
Excellent multitasking skills
Critical thinking and problem-solving skills
Team player
Good time-management skills
Great interpersonal and communication skills
Preferred skills and qualifications
Experience with Social Medial platforms and campaigns
Experience with Google Ad campaigns
Related categories:
Customer Support
Time Management
Social Media Management
Combinatorial Problem Solving
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