Compiling reports on overall customer satisfaction

As a Customer Service Representative of Thomas service Pty, it is your responsibility to assess and fulfil customer needs by exerting a great deal of knowledge, empathy and professionalism.

You are people-orientated and adaptable, with outstanding problem-solving skills.

Being a constant point of contact for customers, you have the opportunity to create and/or completely transform a customer’s experience with our company. For this reason, it is integral that you are friendly and well-informed in your approach.

To succeed in this role you will have:
Strong written and verbal communication skills
Confidence on the phone
Basic data entry knowledge
Ability to multitask, prioritise and manage time effectively
Ability to retain and recall important information
Capacity to work independently and proactively
High aptitude for following communication guidelines, procedures and policies
This role is customer-focused, and you will be part of the Customer service department providing day-to-day support across the following:
Managing large amounts of incoming calls and email enquiries
Answering detailed product and service questions
Identifying and fulfilling customer needs to achieve satisfaction
Handling complaints, providing appropriate solutions and alternatives
Keeping records of customer interactions, processing customer accounts and filing documents
Reading and learning scripts