IT Chat Support Specialist - Temp Position : US only Job
Budget: $1,500 – $3,000 USD
Information Technology is looking for a highly motivated individual to join our IT chat team. In this temporary position, the IT Chat Specialist will communicate with customers through live chat or email to promptly answer questions, solve problems, and troubleshoot, as well as onboard, and initially oversee a group of Student IT Chat Support Assistants. This position will also be part of the interviewing and hiring process for Student IT Chat Support Assistants. In addition, this position will create documentation about processes and procedures related to the IT Chat Team. The entire IT Chat team will have access to others in the IT organization who will provide the necessary knowledge and training needed to be successful in this position.
This is a remote position so access to a laptop and/or desktop computer, as well as reliable access to the internet, is required.
The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.
Minimum Qualifications:
Requirements:
Must have customer service experience
Must have experience onboarding and managing student employees
Must be comfortable communicating directly with customers
Must be good at troubleshooting and problem resolution
Must be good at documenting issues and solutions
Must be able to document procedures and processes for the team to follow.
Must be able to communicate effectively with a remote team via chat, email, etc.
Preferred Qualifications:
This is a remote position so access to a laptop and/or desktop computer, as well as reliable access to the internet, is required.
The New School is committed to creating and maintaining an environment that promises diversity and tolerance in all areas of employment, education and access to its educational, artistic or cultural programs and activities. The New School does not discriminate on the basis of age, race, color, creed, sex or gender (including actual or perceived gender identity or expression or transgender status), sexual orientation, sexual and other reproductive health decisions, pregnancy, religion, religious practices, mental or physical disability, national or ethnic origin, citizenship status, veteran status, marital or partnership status, or any other legally protected status.
Minimum Qualifications:
Requirements:
Must have customer service experience
Must have experience onboarding and managing student employees
Must be comfortable communicating directly with customers
Must be good at troubleshooting and problem resolution
Must be good at documenting issues and solutions
Must be able to document procedures and processes for the team to follow.
Must be able to communicate effectively with a remote team via chat, email, etc.
Preferred Qualifications: