Chat Support Specialist (Spanish/English)
Budget: $2 – $8 USD
Chat Support Specialist (Spanish/English)
We are looking for a bilingual chat support specialist to join our team and provide exceptional service to our users in Mexico. You will be responsible for handling various user issues, such as transactions, withdrawals, promotions, game problems, and more. You will also be required to make phone calls to new customers and perform some basic sales work.
This is a remote position that offers flexibility and may include daytime, evening, graveyard, or rotating shifts. You will work 5 days a week, with each shift lasting 8 hours.
To be successful in this role, you will need to have the following qualifications:
- Native Spanish speaker with excellent communication skills in both Spanish and English.
- The specialist will be working remotely, providing assistance from their own location.
- The ideal candidate will have experience using customer support software for chat interactions.
- The main platform for communication will be customer support software, which will be provided to the specialist.
- Strong communication skills in both Spanish and English are required, as well as the ability to handle multiple chats simultaneously.
- The specialist should be able to quickly and accurately respond to customer inquiries and provide necessary assistance.
- Prior experience in a similar role is preferred, with a focus on providing excellent customer service.
- The specialist should be able to troubleshoot and resolve customer issues effectively and efficiently.
- Flexibility in working hours is required, as the support may be needed during different time zones.
- Attention to detail and the ability to work independently are essential for this role.
Job Responsibilities:
1. Handling daily transaction process such as , deposit , withdrawal and promotional activities
2. Issues related to customer recharges that require feedback to third-party payment companies for verification, guiding players to complete correct recharges, and resolving problems such as missing payments after recharge
3. Dealing with problems encountered during customer withdrawals by verifying with the financial service team, such as whether they are subjected to risk control or flagged as risky players. If a player is flagged by the risk control department, the customer service personnel need to patiently reassure the customer
4. Carefully auditing player applications for promotional activities to avoid errors in awarding bonuses or promotions
5. Patiently and attentively communicating with players, avoiding any conflicts in language
6. At certain times, the company may require customer service personnel to make phone calls to registered customers within half an hour of account registration, to perform some basic sales work
7. Handling player issues encountered during the game, such as stuck transactions, game crashes, app download problems, website accessibility issues, app download instructions, etc. These issues need to be reported to the technical team, who will then provide solutions to be communicated back to the customers
As a bilingual chat support specialist, you will enjoy the following benefits:
⦁ A competitive salary of $400-$550 per month, depending on your experience and performance.
We are looking for a bilingual chat support specialist to join our team and provide exceptional service to our users in Mexico. You will be responsible for handling various user issues, such as transactions, withdrawals, promotions, game problems, and more. You will also be required to make phone calls to new customers and perform some basic sales work.
This is a remote position that offers flexibility and may include daytime, evening, graveyard, or rotating shifts. You will work 5 days a week, with each shift lasting 8 hours.
To be successful in this role, you will need to have the following qualifications:
- Native Spanish speaker with excellent communication skills in both Spanish and English.
- The specialist will be working remotely, providing assistance from their own location.
- The ideal candidate will have experience using customer support software for chat interactions.
- The main platform for communication will be customer support software, which will be provided to the specialist.
- Strong communication skills in both Spanish and English are required, as well as the ability to handle multiple chats simultaneously.
- The specialist should be able to quickly and accurately respond to customer inquiries and provide necessary assistance.
- Prior experience in a similar role is preferred, with a focus on providing excellent customer service.
- The specialist should be able to troubleshoot and resolve customer issues effectively and efficiently.
- Flexibility in working hours is required, as the support may be needed during different time zones.
- Attention to detail and the ability to work independently are essential for this role.
Job Responsibilities:
1. Handling daily transaction process such as , deposit , withdrawal and promotional activities
2. Issues related to customer recharges that require feedback to third-party payment companies for verification, guiding players to complete correct recharges, and resolving problems such as missing payments after recharge
3. Dealing with problems encountered during customer withdrawals by verifying with the financial service team, such as whether they are subjected to risk control or flagged as risky players. If a player is flagged by the risk control department, the customer service personnel need to patiently reassure the customer
4. Carefully auditing player applications for promotional activities to avoid errors in awarding bonuses or promotions
5. Patiently and attentively communicating with players, avoiding any conflicts in language
6. At certain times, the company may require customer service personnel to make phone calls to registered customers within half an hour of account registration, to perform some basic sales work
7. Handling player issues encountered during the game, such as stuck transactions, game crashes, app download problems, website accessibility issues, app download instructions, etc. These issues need to be reported to the technical team, who will then provide solutions to be communicated back to the customers
As a bilingual chat support specialist, you will enjoy the following benefits:
⦁ A competitive salary of $400-$550 per month, depending on your experience and performance.