Call Center Representative
Budget: $25 – $50 USD
Provides customer support via telephone and other communication channels for multiple Accounts.
Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of documents.
Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and email.
Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails.
Provide solutions to users via support tickets as well as phone sessions.
Assembling and confirming patient schedule, make appointment reminder calls.
Provide customer service via all communication channels ( written & verbal communication skills) addressing customer requests or inquiries concerning services, status updates, verification of documents.
Ability to establish rapport and cultivate relationships with patients consistently and fellow team members, via phone and email.
Ability to multitask between taking phone calls, answering instant chats, checking voicemails, and responding to emails.
Provide solutions to users via support tickets as well as phone sessions.
Assembling and confirming patient schedule, make appointment reminder calls.