Call Center Consumer Service Agent ~ TEMP TO HIRE OPPORTUNITY

Responsible for handling all incoming consumer phone calls, e-mails, chats and faxes related to ordering parts or additional consumer issues. Responsibilities also include ensuring that customer issues, both vendors and consumers, are handled in a timely and professional manner.

Duties and responsibilities
-Receive phone calls, e-mails and faxes relating to Consumer Service and retail issues.
-Handle and follow up required on all complaints through Zendesk system in a timely basis. Provide appropriate solutions and alternatives when necessary.
-Identify, research and resolve consumer issues using product knowledge and informational systems in a timely manner.
-Enter all consumer orders directly into the company part systems.
-Identify and report all QA product issues to manager.
-Provide all consumers with appropriate product knowledge and service information.
-Maintain superior standards for productivity in regard to taking and shipping parts orders to consumers.
-Flexible in adapting to changing situations and working within a small department.
-Other duties may be assigned as deemed necessary by Manager.

Qualifications
-Call Center Experience preferred but not required.
-Excellent communications skills verbal and written.
-Proficient computer skills.
-Strong phone contact handling skills and active listening
-Team player is a must.
-Exceptional energy, friendliness and empathy toward both vendors and consumers in a fast paced environment.
-Ability to listen, understand and come to resolution on consumer needs and resolutions. Be ready to think “outside the box”.
-Demonstrated problem solving, conflict resolution and decision making capabilities.
-Must possess a high degree of customer service and a thorough understanding of supported business processes
-Strong ability to utilize computer, Microsoft office, Outlook, web based programs and other tools to accomplish goals
-Must be able to multitask, prioritize, be extremely punctual (deadline driven environment) and accurate (attention to details)
-Highly self-motivated to provide superior service to consumers, and to find ways to deliver even better service
-Blue Cherry/EDI experience preferred but not required
-Previous experience in Zendesk preferred but not required.
-Bilingual is a plus.
-Must have a good internet connection as this is a remote position.
Job Types: Full-time, Part-time, Temporary

Pay: $15.50 - $18.00 per hour (depending on experience)

Benefits:
-Paid training
-Work from home
Schedule:
-8 hour shift
-Day shift
-Evening shift
-Monday to Friday
-Night shift
-Overtime per request/approval
-Some weekend availability

COVID-19 considerations:
Our goal is to keep all of our agents safe. Therefore, at this time we are seeking at home agents.