CRM Support Specialist Needed for Ongoing Role
Budget: $8 – $15 AUD
Freelance Client Support Specialist (CRM / Systems Support)
We run a growing systems business that provides CRM, booking, and automation setups for service providers (NDIS, allied health, coaching, and more).
Our tech team handles builds and setups.
We’re now looking for someone to handle ongoing client support.
---
Your role
You’ll be the main point of contact for clients after their system is set up.
This is not a build role — it’s focused on:
- Supporting clients
- Handling requests
- Keeping systems running smoothly
---
What you’ll be doing
- Responding to client questions (email / support inbox)
- Making small updates to existing systems:
- Editing forms
- Adjusting automations
- Updating booking settings
- Troubleshooting basic issues
- Guiding clients on how to use their system
- Escalating complex requests to the tech team
---
### Platform we use
- GoHighLevel
---
What we’re looking for
- Experience with CRM systems (HighLevel preferred)
- Strong communication skills (clear, simple explanations)
- Organised and responsive
- Able to follow structured processes
- Good attention to detail
- Comfortable working independently
---
What this role is NOT
- Not full system builds
- Not custom development
- Not advanced automation design
---
Ideal background
- Customer support / client success
- VA with CRM experience
- Admin support with tech skills
Why join
- Work with real businesses using live systems
- Clear structure and defined role (no chaos)
- Long-term opportunity as we scale
- Flexible remote work
---
To apply
Send:
- A short intro
- Any CRM support experience
- Platforms you’ve worked with
- Your availability
---
Looking for someone reliable who can handle client communication and keep everything running smoothly as we grow.
We run a growing systems business that provides CRM, booking, and automation setups for service providers (NDIS, allied health, coaching, and more).
Our tech team handles builds and setups.
We’re now looking for someone to handle ongoing client support.
---
Your role
You’ll be the main point of contact for clients after their system is set up.
This is not a build role — it’s focused on:
- Supporting clients
- Handling requests
- Keeping systems running smoothly
---
What you’ll be doing
- Responding to client questions (email / support inbox)
- Making small updates to existing systems:
- Editing forms
- Adjusting automations
- Updating booking settings
- Troubleshooting basic issues
- Guiding clients on how to use their system
- Escalating complex requests to the tech team
---
### Platform we use
- GoHighLevel
---
What we’re looking for
- Experience with CRM systems (HighLevel preferred)
- Strong communication skills (clear, simple explanations)
- Organised and responsive
- Able to follow structured processes
- Good attention to detail
- Comfortable working independently
---
What this role is NOT
- Not full system builds
- Not custom development
- Not advanced automation design
---
Ideal background
- Customer support / client success
- VA with CRM experience
- Admin support with tech skills
Why join
- Work with real businesses using live systems
- Clear structure and defined role (no chaos)
- Long-term opportunity as we scale
- Flexible remote work
---
To apply
Send:
- A short intro
- Any CRM support experience
- Platforms you’ve worked with
- Your availability
---
Looking for someone reliable who can handle client communication and keep everything running smoothly as we grow.