Bilingual Remote Call Secretary (Vietnamese and English)

My business receives a small yet steady flow of customer-service calls each week and I need those conversations handled smoothly from Ho Chi Minh City. You will pick up the phone in both English and Vietnamese, help the caller resolve simple queries when possible, then record concise notes in a shared call log so I can track every interaction.

For now the workload is about one hour spread across the week, but it will grow as the venture scales, so I’m counting on someone who can work independently and stay organised without constant oversight.

Core duties
• Answer customer-service inquiries promptly in English and Vietnamese
• Take clear, timestamped messages and enter them in the call log
• Schedule follow-up appointments directly into my online calendar when needed

Deliverables each week
1. A complete call log with caller name, contact, summary, and any next steps
2. Phone needs to be answered during office hours and only expecting an hour worth of calls per week.

Required profile
• Based in Ho Chi Minh City for local time-zone alignment
• Confident, friendly phone manner in both languages

If you enjoy helping customers and keeping things organised while working remotely, let’s start with the first week’s calls and grow from there.