Bilingual (Hindi & English) Customer Support Executive
Budget: ₹100 – ₹400 INR
I am in need of an entry-level customer support executive for my company. This role is crucial as it involves:
- Responding to Emails: You will handle customer queries and concerns communicated through email.
- Managing Live Chat: You will be the first point of contact for customers reaching out via our live chat feature.
You will be dealing with a variety of customer issues, including:
- Technical Issues: You should have a basic understanding of our products and services to help troubleshoot common problems.
- Billing Inquiries: You will assist customers with questions related to their invoices and payments.
- General Information: You will provide customers with general information about our company and its offerings.
Ideal Skills:
- Bilingual: Proficient in both Hindi and English.
- Communication: Excellent written communication skills.
- Basic Technical Knowledge: Ability to understand and troubleshoot basic technical issues.
- Customer Service: Friendly, patient and understanding approach to customer service.
- Responding to Emails: You will handle customer queries and concerns communicated through email.
- Managing Live Chat: You will be the first point of contact for customers reaching out via our live chat feature.
You will be dealing with a variety of customer issues, including:
- Technical Issues: You should have a basic understanding of our products and services to help troubleshoot common problems.
- Billing Inquiries: You will assist customers with questions related to their invoices and payments.
- General Information: You will provide customers with general information about our company and its offerings.
Ideal Skills:
- Bilingual: Proficient in both Hindi and English.
- Communication: Excellent written communication skills.
- Basic Technical Knowledge: Ability to understand and troubleshoot basic technical issues.
- Customer Service: Friendly, patient and understanding approach to customer service.