Bilingual Customer Support for Vacation Rentals

I manage vacation rental apartments in Barcelona and Italy and I'm in need of a reliable bilingual (Spanish and English) customer support specialist to assist my guests remotely. Weekend shifts are a must. Proficiency in Italian would be a plus, but not a requirement.

Key Responsibilities:
- Answering customer message and inqueries
- work 4/5 days a week, including week-ends (10h00 - 18:00)
- provide excellent custumer service ensuring quick and professional responses.
- escalade issues as per our protocols.

Ideal skills and experience:
- Fluent in Spanish and English essential for communication with guests
- Experience in the vacation rental industry / PMS / Airbnb
- Customer service experience
- Proficient in handling bookings and reservations
- Excellent communication an problem solving skills
Bonus skills :
- Italian language proficiency (preferred but not required)
- previous experience with a PMS
- Located or familiar with Barcelona

Project details :
- Ongoing
- Start date: as soon as possible