U.S.-Based Customer Support Specialist Needed -- 2

I'm seeking a friendly and reliable U.S.-based customer support specialist to assist with handling emails and chat messages using pre-written templates.

Key Responsibilities:
- Respond to customer emails and chats
- Use templates and FAQs to answer common questions
- Escalate complex issues to the team
- Maintain clarity, politeness, and helpfulness in all communications

Requirements:
- Proficient in written English
- Must reside in the United States
- Reliable internet connection
- Ability to follow instructions
- Experience with customer service is a plus
- Flexible schedule

Ideal Skills and Experience:
- Background in email, chat, and phone support
- Familiarity with customer management tools like Zendesk, Freshdesk, and Intercom

To apply, please send a short message about your availability along with your resume. I look forward to hearing from you!