Australian Customer Service Rep for Growing eCommerce Company (Part Time / Flexible Hours / Ongoing)
Budget: $15 – $25 AUD
Our ecommerce lighting business in Australia is growing quickly and we are looking for a part-time Australian-based customer service representative to help us as we grow.
Please note: This role includes some phone calls - please only apply if you are happy to speak to customers and suppliers on the phone.
About the Role:
- Part-Time - Flexible Hours (approx 15-20 hrs p/w to start)
- Start ASAP
- Ongoing Long-Term Position
- We will provide training and ongoing support
- Opportunities to grow with the company
We can be flexible on the days / time of day you work, however it would be preferred to find someone who is available to work a few hours a day (during office hours) 4 or 5 days a week.
Duties:
- Answering incoming phone calls from existing customers and potential customers (including taking orders over the phone)
- Calling customers to advise order status, product on back order etc
- Responding to email / live chat / social media enquires
- Liaising with suppliers to place orders and follow-up on order status
- Keeping track of orders to make sure all fulfilled and no orders are missed
- Initiating returns and processing refunds
- Dealing with other day-to-day customer service / order management
About You
- Live in Australia
- Customer service experience
- Confident on the phone
- Warm, friendly and confident personality
- Loves to help people, solve problems and can work on their own without constant supervision
- Available to start ASAP and available long-term
How to Apply
- Please send a covering letter and answer the screening questions
We look forward to hearing from you!
Please note: This role includes some phone calls - please only apply if you are happy to speak to customers and suppliers on the phone.
About the Role:
- Part-Time - Flexible Hours (approx 15-20 hrs p/w to start)
- Start ASAP
- Ongoing Long-Term Position
- We will provide training and ongoing support
- Opportunities to grow with the company
We can be flexible on the days / time of day you work, however it would be preferred to find someone who is available to work a few hours a day (during office hours) 4 or 5 days a week.
Duties:
- Answering incoming phone calls from existing customers and potential customers (including taking orders over the phone)
- Calling customers to advise order status, product on back order etc
- Responding to email / live chat / social media enquires
- Liaising with suppliers to place orders and follow-up on order status
- Keeping track of orders to make sure all fulfilled and no orders are missed
- Initiating returns and processing refunds
- Dealing with other day-to-day customer service / order management
About You
- Live in Australia
- Customer service experience
- Confident on the phone
- Warm, friendly and confident personality
- Loves to help people, solve problems and can work on their own without constant supervision
- Available to start ASAP and available long-term
How to Apply
- Please send a covering letter and answer the screening questions
We look forward to hearing from you!