Art Store Email Order Support
Budget: $25 – $50 USD
Position Overview
We are seeking a highly organized and detail-oriented Email Handler to manage incoming and outgoing email communications for a growing art business. This role is essential in maintaining clear, professional, and timely communication with collectors, galleries, clients, and general inquiries.
The Email Handler will act as the first point of contact for many clients, ensuring that every message reflects the professionalism, creativity, and brand identity of the business. This position requires strong writing skills, excellent attention to detail, and the ability to manage multiple conversations simultaneously while maintaining a friendly and professional tone.
The ideal candidate will be comfortable communicating with a wide range of individuals—from first-time buyers to experienced art collectors—and will help guide inquiries toward successful sales or meaningful engagement with the brand.
Key Responsibilities
Email Management
Monitor and manage the company’s primary email inbox on a daily basis
Respond to customer inquiries in a timely, professional, and personalized manner
Organize and categorize incoming emails by type (sales inquiry, commission request, support request, partnership inquiry, etc.)
Ensure all messages are addressed within the designated response timeframe
Maintain a polite, helpful, and brand-appropriate communication style in all correspondence
Customer Support & Client Communication
Answer questions related to artworks, pricing, availability, and purchasing process
Provide additional information about artists, collections, and upcoming releases
Assist potential buyers with purchase inquiries and order-related questions
Handle customer service matters such as order updates, shipping information, or minor issue resolution
Maintain positive relationships with collectors and returning customers
Sales Support
Identify potential sales opportunities through email inquiries
Guide interested buyers through the purchasing process
Provide product details, pricing, and artwork descriptions when requested
Forward high-value or complex sales opportunities to the appropriate team member
Track leads and follow up with interested buyers when necessary
Administrative & Organizational Tasks
Maintain accurate records of email conversations and client interactions
Update internal tracking systems or spreadsheets with relevant customer information
Flag urgent or priority communications for immediate attention
Coordinate with the sales, marketing, and logistics teams when necessary
Assist with email templates, automated responses, and communication guidelines
Required Qualifications
Strong written communication skills with excellent grammar and clarity
Ability to write professionally while maintaining a warm and approachable tone
Strong organizational and time-management abilities
Comfortable handling multiple email conversations at once
High attention to detail when reviewing messages and information
Basic computer proficiency and familiarity with email platforms
Preferred Qualifications
Previous experience in customer service, email support, or client communication roles
Familiarity with art, creative industries, galleries, or art sales
Experience using CRM systems, help desk platforms, or email management tools
Understanding of professional email etiquette in a business environment
Personal Qualities
The ideal candidate will demonstrate:
Professionalism and reliability
Strong attention to detail
Patience and strong interpersonal communication skills
Ability to stay organized in a fast-moving environment
Genuine interest in art, creativity, and client relationships
Work Environment
This role may be performed remotely or in a hybrid setting depending on company structure. The Email Handler will primarily communicate digitally with team members and clients, requiring consistent internet access and reliable communication tools.
The position may require flexibility during busy periods such as new art releases, promotional campaigns, or exhibition announcements.
We are seeking a highly organized and detail-oriented Email Handler to manage incoming and outgoing email communications for a growing art business. This role is essential in maintaining clear, professional, and timely communication with collectors, galleries, clients, and general inquiries.
The Email Handler will act as the first point of contact for many clients, ensuring that every message reflects the professionalism, creativity, and brand identity of the business. This position requires strong writing skills, excellent attention to detail, and the ability to manage multiple conversations simultaneously while maintaining a friendly and professional tone.
The ideal candidate will be comfortable communicating with a wide range of individuals—from first-time buyers to experienced art collectors—and will help guide inquiries toward successful sales or meaningful engagement with the brand.
Key Responsibilities
Email Management
Monitor and manage the company’s primary email inbox on a daily basis
Respond to customer inquiries in a timely, professional, and personalized manner
Organize and categorize incoming emails by type (sales inquiry, commission request, support request, partnership inquiry, etc.)
Ensure all messages are addressed within the designated response timeframe
Maintain a polite, helpful, and brand-appropriate communication style in all correspondence
Customer Support & Client Communication
Answer questions related to artworks, pricing, availability, and purchasing process
Provide additional information about artists, collections, and upcoming releases
Assist potential buyers with purchase inquiries and order-related questions
Handle customer service matters such as order updates, shipping information, or minor issue resolution
Maintain positive relationships with collectors and returning customers
Sales Support
Identify potential sales opportunities through email inquiries
Guide interested buyers through the purchasing process
Provide product details, pricing, and artwork descriptions when requested
Forward high-value or complex sales opportunities to the appropriate team member
Track leads and follow up with interested buyers when necessary
Administrative & Organizational Tasks
Maintain accurate records of email conversations and client interactions
Update internal tracking systems or spreadsheets with relevant customer information
Flag urgent or priority communications for immediate attention
Coordinate with the sales, marketing, and logistics teams when necessary
Assist with email templates, automated responses, and communication guidelines
Required Qualifications
Strong written communication skills with excellent grammar and clarity
Ability to write professionally while maintaining a warm and approachable tone
Strong organizational and time-management abilities
Comfortable handling multiple email conversations at once
High attention to detail when reviewing messages and information
Basic computer proficiency and familiarity with email platforms
Preferred Qualifications
Previous experience in customer service, email support, or client communication roles
Familiarity with art, creative industries, galleries, or art sales
Experience using CRM systems, help desk platforms, or email management tools
Understanding of professional email etiquette in a business environment
Personal Qualities
The ideal candidate will demonstrate:
Professionalism and reliability
Strong attention to detail
Patience and strong interpersonal communication skills
Ability to stay organized in a fast-moving environment
Genuine interest in art, creativity, and client relationships
Work Environment
This role may be performed remotely or in a hybrid setting depending on company structure. The Email Handler will primarily communicate digitally with team members and clients, requiring consistent internet access and reliable communication tools.
The position may require flexibility during busy periods such as new art releases, promotional campaigns, or exhibition announcements.