Afternoon Live Chat Support Job
Budget: ₹600 – ₹1,500 INR
I run an e-commerce store that sees a spike in visitor traffic late in the day, and I want a reliable part-time teammate to handle customer inquiries through our website’s live-chat widget. The shift is fixed at 16:00-19:00 WIB, Monday to Friday, which should fit nicely around a student schedule.
Your focus will be real-time customer service—answering product questions, guiding users through the checkout process, tracking orders in our dashboard, and escalating anything you can’t solve to me. Because everything happens via chat, quick typing, clear Indonesian, and a friendly tone are essential. A stable internet connection and a quiet spot to work from are the only technical requirements; the chat tool is web-based, so no special software installs are needed.
I’ll provide a short knowledge-base, brand voice guidelines, and a one-hour onboarding call so you feel confident before the first shift. To make sure we’re on the same page, I’ll review the first two evenings of transcripts and share feedback on response time and accuracy.
Deliverables:
• Be online and available in the chat dashboard for the full three-hour window each assigned weekday
• Maintain an average first-response time under two minutes
• Log unresolved issues in the shared Google Sheet before you sign off each night
If this part-time live-chat role sounds like a good fit, let me know your available start date and any prior customer support experience.
Your focus will be real-time customer service—answering product questions, guiding users through the checkout process, tracking orders in our dashboard, and escalating anything you can’t solve to me. Because everything happens via chat, quick typing, clear Indonesian, and a friendly tone are essential. A stable internet connection and a quiet spot to work from are the only technical requirements; the chat tool is web-based, so no special software installs are needed.
I’ll provide a short knowledge-base, brand voice guidelines, and a one-hour onboarding call so you feel confident before the first shift. To make sure we’re on the same page, I’ll review the first two evenings of transcripts and share feedback on response time and accuracy.
Deliverables:
• Be online and available in the chat dashboard for the full three-hour window each assigned weekday
• Maintain an average first-response time under two minutes
• Log unresolved issues in the shared Google Sheet before you sign off each night
If this part-time live-chat role sounds like a good fit, let me know your available start date and any prior customer support experience.