virtual assistant and sales lead

I’m looking for a reliable virtual assistant who can step in as the first point of contact for my B2B clients. I’ve opted for the Premium tier of our service plan because I need someone who can own both email management and live-chat processing with minimal oversight.

Here’s what I expect you to handle each day:
• Triage a shared inbox, flagging high-priority messages and drafting polite, on-brand responses.
• Monitor our chat widget during business hours, answering routine questions and escalating complex inquiries.
• Keep concise logs of resolved tickets, outstanding follow-ups, and client feedback.
• Spot recurring issues and suggest workflow improvements that could boost customer satisfaction.

You should already be comfortable with common help-desk or CRM tools (e.g., Zoho Desk, Freshdesk, Zendesk) and understand professional email etiquette. Fluent English, quick typing, and an eye for detail are essential.

If you can start quickly, maintain confidentiality, and support a growing entrepreneur-focused operation, let’s talk. Please share a brief note on your previous experience with email and chat support, your typical response time, and any relevant platform certifications.