iOS App Chat Support
Budget: $10 – $30 USD
I need reliable help replying to customer messages that come through the chat feature in my iOS mobile app. All conversations are text-only, so no voice or video handling is required. Your role is to log in during the agreed hours, greet users promptly, answer their questions clearly, and escalate anything you can’t solve to me in real time.
A smooth, friendly tone in Indonesian is essential, and quick turnaround matters—customers expect responses within a couple of minutes. Please keep basic records of solved and pending issues so I can review common pain points later.
If you have previous experience with in-app chat tools such as Intercom, Zendesk, or similar that’s a plus, but I’m open to any system you’re comfortable with as long as response speed stays high.
When you respond, let me know:
• Your usual average first-response time
• Any chat platforms you’ve worked with
• The time window you can cover each day (GMT+7 preferred but flexible)
Looking forward to teaming up and giving our users a great support experience.
A smooth, friendly tone in Indonesian is essential, and quick turnaround matters—customers expect responses within a couple of minutes. Please keep basic records of solved and pending issues so I can review common pain points later.
If you have previous experience with in-app chat tools such as Intercom, Zendesk, or similar that’s a plus, but I’m open to any system you’re comfortable with as long as response speed stays high.
When you respond, let me know:
• Your usual average first-response time
• Any chat platforms you’ve worked with
• The time window you can cover each day (GMT+7 preferred but flexible)
Looking forward to teaming up and giving our users a great support experience.