E-commerce Email Suppot Representative Needed

I’m looking for a reliable remote teammate to take full ownership of my store’s email inbox. Your day-to-day work will involve:

• Responding to all customer inquiries about orders, product details, returns, and refunds.
• Drafting clear, friendly, mistake-free replies that match our brand voice.
• Tagging, prioritising, and escalating tickets when technical or fulfilment teams need to step in.
• Recording common questions so we can improve our FAQ and templates.

This role is strictly email support—no phone or live chat—so strong written English, attention to detail, and a calm, problem-solving mindset are essential. My business is e-commerce, so prior experience with platforms like Shopify, WooCommerce, Amazon, or similar will help you get up to speed quickly. Familiarity with help desk tools such as Zendesk, Gorgias, or Freshdesk is a plus.

You’ll work from home on your own schedule as long as inbox response times stay within 12 hours and customer satisfaction stays high. Please outline the e-commerce brands you’ve supported, the ticket systems you’ve used, and any measurable results (e.g., CSAT, average response time) you helped achieve.

I’m ready to start as soon as I find the right fit and I’ll provide account access, brand guidelines, and template drafts. Let’s keep our customers happy together.