E-commerce Email Support Specialist
Budget: $10 – $30 USD
I run an online store and need a dependable specialist to take full ownership of our customer inbox. Every message—from pre-purchase questions to order-tracking concerns—must receive a friendly, accurate reply that reflects our brand voice.
Here’s what success looks like for me:
• Clear, concise answers sent within agreed-upon turnaround times (ideally under 12 hours).
• Consistent use of our templates while still sounding human and helpful.
• Proper tagging, note-taking, and escalation when an issue needs the warehouse or refunds team.
• Weekly summary of recurring pain points so we can improve product pages and FAQs.
If you already work confidently inside help-desk tools such as Zendesk, Gorgias, Freshdesk, or similar, you’ll ramp up quickly on our Shopify-based workflow.
When you apply, focus on the experience you have handling e-commerce customers by email—volume handled, typical response SLAs met, and any metrics you improved. A short note with those specifics is all I need to shortlist you.
Here’s what success looks like for me:
• Clear, concise answers sent within agreed-upon turnaround times (ideally under 12 hours).
• Consistent use of our templates while still sounding human and helpful.
• Proper tagging, note-taking, and escalation when an issue needs the warehouse or refunds team.
• Weekly summary of recurring pain points so we can improve product pages and FAQs.
If you already work confidently inside help-desk tools such as Zendesk, Gorgias, Freshdesk, or similar, you’ll ramp up quickly on our Shopify-based workflow.
When you apply, focus on the experience you have handling e-commerce customers by email—volume handled, typical response SLAs met, and any metrics you improved. A short note with those specifics is all I need to shortlist you.