E-commerce Email & Support Assistant
Budget: ₹12,500 – ₹37,500 INR
I run a growing online store and need steady, detail-minded help keeping our communication and product data in top shape.
Your core focus will be the inbox: answering both pre-sales and post-sales questions promptly, sending friendly order confirmations, and following through with shipping updates so customers always know where their package is. I use Constant Contact for promotional and lifecycle campaigns; you’ll prep, segment and schedule these emails, making sure every send is clean, on-brand, and compliant.
Alongside the customer side, you’ll keep product details current—prices, descriptions, images, stock alerts—so whatever a shopper sees is accurate.
Key deliverables
• Same-day responses to all customer queries (pre- and post-sale)
• Accurate, error-free order and shipping notifications
• Two well-formatted Constant Contact campaigns per week, including basic reporting on opens and clicks
• Ongoing product data updates reflected live on the site
If you’re comfortable juggling support conversations, marketing emails, and a bit of catalog maintenance without letting anything slip, I’d love to get you on board right away.
Your core focus will be the inbox: answering both pre-sales and post-sales questions promptly, sending friendly order confirmations, and following through with shipping updates so customers always know where their package is. I use Constant Contact for promotional and lifecycle campaigns; you’ll prep, segment and schedule these emails, making sure every send is clean, on-brand, and compliant.
Alongside the customer side, you’ll keep product details current—prices, descriptions, images, stock alerts—so whatever a shopper sees is accurate.
Key deliverables
• Same-day responses to all customer queries (pre- and post-sale)
• Accurate, error-free order and shipping notifications
• Two well-formatted Constant Contact campaigns per week, including basic reporting on opens and clicks
• Ongoing product data updates reflected live on the site
If you’re comfortable juggling support conversations, marketing emails, and a bit of catalog maintenance without letting anything slip, I’d love to get you on board right away.